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Product Support Intern

Product Support Intern

Convinkollam, India
2 days ago
Job description

Job Description :

As a Product Support Intern , you will play a crucial role in ensuring our clients receive the highest level of support and satisfaction. You will work closely with our Customer Support team and gain hands-on experience in assisting our users.

Key Responsibilities :

Responding to Customer Inquiries :

  • Address customer inquiries and concerns through various channels, including email, chat, and phone.
  • Provide timely and accurate information to customers regarding our products and services.

Issue Tracking and Resolution :

  • Troubleshoot and resolve customer issues with patience and efficiency.
  • Collaborate with cross-functional teams to escalate and resolve complex problems.
  • Track Grafana dashboards and proactively respond to alerts, maintaining the escalation matrix.

    • User Training :

  • Assist in the onboarding process for new users by providing guidance and training on our software.
  • Create and update support documentation to help users navigate the platform effectively.

    • Customer Feedback :

  • Collect and document customer feedback to contribute to the continuous improvement of our products and services.
  • Identify recurring issues and suggest improvements to prevent future problems.

    • Collaboration :

  • Work closely with the Customer Support team and other departments to ensure a seamless customer experience.
  • Collaborate with the product development team to communicate user feedback and assist in product improvement.

    • Qualifications :

  • Strong communication and interpersonal skills.
  • Ability to work the shift between 8 PM to 10 AM (Must have prior experience).
  • Customer-focused mindset with a passion for helping others.
  • Detail-oriented and able to manage multiple tasks effectively.
  • Familiarity with SaaS products is a plus (optional).
  • Ability to work in a fast-paced and dynamic environment.
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    Intern • kollam, India

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