Customer Relation Manager

ConfidentialNavi Mumbai

4 days ago

Job description

Role Overview

We are hiring a CRM Executive to manage customer interactions, service requests, and relationship handling for a leading insurance-based process ( General Insurance). The ideal candidate should have strong communication, coordination skills, and customer-first attitude.

Health Insurance
Motor Insurance (Car & Bike)
Travel Insurance
Home Insurance
Corporate & SME Insurance
Cyber Insurance
Property & Liability Insurance

Key Responsibilities

Handle inbound and outbound customer calls.

Provide accurate product / service information to customers.

Log customer requests, queries, and follow-ups in the CRM system.

Coordinate with internal teams for issue resolution.

Ensure timely updates and maintain customer satisfaction.

Track pending cases, escalations, and closures.

Maintain records, reports, and documentation.

Requirements

Any graduate (preferred).

0–3 years experience in CRM, customer service, telecalling, or call center roles.

Good communication skills in English & Hindi.

Basic computer and CRM software knowledge.

Ability to multitask and handle customer queries politely.

If Interested , contact : 96777 28090 ( whatsapp)

Skills Required

crm software, Data Analysis, Customer Service, Conflict Resolution, Communication Skills, Market Research, Lead Generation, Social Media, Reporting Tools

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Customer Manager • Navi Mumbai