Telemarketing

Job Description

Job Title : Telemarketing Executive – Sales Voice Process

Location : Coimbatore

Department : Sales / Customer Engagement

Experience : 1 to 6 Years

Job Summary :

We are seeking dynamic and highly motivated individuals to join our team as Telemarketing Executives in our Sales Voice Process . The ideal candidates will have excellent communication skills in Telugu or Malayalam , a strong sales orientation, and a passion for customer interaction. This role demands an individual who can engage effectively with prospects, deliver persuasive sales pitches, and meet targets in a fast-paced, results-driven environment.

Key Responsibilities :

Initiate contact with potential customers via inbound and outbound calls to generate leads for sales conversion.

Deliver scripted and personalized pitches, highlighting the benefits and features of products / services, ensuring customer interest.

Build rapport with prospects through effective communication and maintain ongoing relationships to foster trust and loyalty.

Conduct follow-up calls to nurture leads and convert them into customers.

Record and maintain accurate customer information and interactions in CRM software.

Consistently meet or exceed sales targets and KPIs (Key Performance Indicators).

Address customer inquiries and concerns with timely and accurate information, ensuring customer satisfaction.

Stay up-to-date on product offerings, services, and sales strategies to provide relevant solutions to prospects.

Work with the sales team to strategize and share best practices for achieving team and organizational goals.

Qualifications & Skills :

Minimum High School Diploma or equivalent.

A Bachelor’s degree in Business, Marketing, or related fields is a plus.

1 to 6 years of experience in telemarketing, sales, or customer service.

Previous experience in a voice-based process or call center environment is highly preferred.

Telugu / Malayalam   Fluent in speaking, reading, and writing the respective language.

Requirements

Responsibilities : Assist in Developing Marketing Strategies : Collaborate with the marketing team to develop comprehensive marketing strategies aligned with business objectives. Assist in identifying target audiences and devising effective campaigns to reach them. Execute Marketing Campaigns : Implement marketing campaigns across various channels, including social media platforms (such as Facebook, Instagram, Twitter, LinkedIn), email marketing, print media, and participation in events or exhibitions. Monitor and analyze the performance of campaigns, providing insights and recommendations for improvement. Content Creation : Create compelling and engaging content for various marketing materials, including but not limited to brochures, flyers, advertisements, website content, and social media posts. Ensure consistency in messaging and branding across all communication channels. Market Research : Conduct thorough market research to identify trends, competitor activities, and customer preferences. Utilize market insights to inform marketing strategies and adapt campaigns accordingly. Customer Relationship Management : Build and maintain relationships with existing and potential customers through effective communication and engagement initiatives. Address customer inquiries, feedback, and complaints in a timely and professional manner. Collaboration and Coordination : Liaise with internal teams, such as sales, product development, and design, to coordinate marketing activities and ensure alignment with overall business objectives. Collaborate with external agencies or partners as needed for specialized marketing initiatives.