Lead Consultant

Job description

In this opportunity as  Lead Consultant , you will be responsible for successfully implementing the software package and solutions for clients across geographies. This position is ideally suitable for a candidate with knowledge of Global Trade Management (GTM) as a domain that includes one or more of the following - Import / Export Compliance, Supply Chain Compliance, Free Trade Agreement, Denied / Restricted Party screening. The ideal candidate would have worked in any industry (IT or non-IT) with knowledge of Global Trade.

About the role :

• Identify customer needs, tailor a proposed solution to meet such needs & implement the product.
• Conduct business requirements sessions with the customer to understand, analyze the needs & evaluate fitment of product to requirements. Design, develop, configure, test & deploy the product.
• Train the customer and build requisite project documentation.
• Maintain good working relationships with the customers throughout the end-to-end process.
• Engage from project kick off to the project closure including hypercare support.
• Train the customer on product functionality and on how to use it meaningfully.
• Work with the customer to develop and perform UAT of the configured product.
• Assist in production preparation and conduct project go-live activities.
• Provide go-live support and ongoing support for escalated problems.
• Plan and organize handover to product support team after production go-live.
• Travel to client location for implementation(s) and / or sales demo activities as required.
• Assist pre-sales and sales team with proposal development, recommending a high-level product design & preparing work estimate.
• Perform proof of concepts and / or conduct demo / walkthrough of the solution / prototype with the client stakeholders.
• Engage in consulting assignments such as performing Health Checks, Roadmap workshops and similar engagements.
• Work with different teams within Thomson Reuters (development, support, pre-sales, propositions, sales) collaboratively for product / solution improvements, enhancements and resolution of issues.
• Deliver projects successfully within scope according to budget and schedule individually and as a team
• Achieve on utilization KPI targets.
• Deliver to upsell and cross sell revenue targets.
• Manage key stakeholders, and strive to achieve excellence in customer satisfaction.
• Provide support to other groups within TR (pre-sales, sales, customer support, technology and product dev teams)
• Contribute to Practice / Competency building initiatives.
• Mentor junior consultants.

About You

Youre a fit for the role of Implementation Consultant if your background includes :

Skills Required

Client Relationship Management, Proposal Development, Sap Gts, Sql