Lead - Network Operations

Section A Global Job Profile Key Elements

Technical

At least 10 to 15 years experience in IT Infrastructure & Application Operations

At least 10+ years experience in managing complex and large data center Network & Security Operation across Cisco Nexus, Catalyst switches, Routers, DNS, Citrix & F5 Load balancers (either in Telecom or BFSI customer environments)

Experience in IT Inventory & CMDB Management in Largescale Enterprise organizations to maintain 100% accurate IT inventory

Should understand various technologies used in Data Center Infrastructure (Servers, Operating Systems, Hypervisors, VM, Network, Security devices, DB, Middleware technologies, Cloud, Dockers, Kubernetes, Elastic Search, and other installed softwares along with log path for those technologies) and should know the process, function knowledge from an IT Operation as well as auto discovery of these technologies as part of Inventory Management using COTS / Open source tools.

Master in presentation and Microsoft Excel sheet to use various function & Formulas to handle large set of data.

Expert in ITSM Process and knowledge on various ISO & Data center certification standards.

Non-Technical

Team Management Skills

Excellent communication skills

Business Analytical Skills

Section B Accountabilities and Outcomes / KPIs

100% Applications & Network Infra Availability

100% Accurate IT Asset Inventory and Reporting

100% on time delivery for all new projects as per agreed plan

No NCs during Data center Internal & External Audits; Maintain all DC certifications, standards & best practices.

100% Compliance on People related metrics (productivity improvement, training, Attrition) & security compliance

Number of new initiatives / Automation delivered quarter on Quarter as per agreed plan.

Section C Educational & Experience Requirements

Education and qualifications / skills and competencies

Bachelors degree in Engineering or any other equaling

MBA preferred

Work experience

20+ Years of IT experience with significant years spent on large scale IT Operations in Data center.

Section D

A. People Management Scope (Range of no. of Direct Reports)

Should have managed 150 to 200 Technical Team members; Should be able to build teams technical capabilities on the upcoming technologies.

B. Geography Coverage (Country-wide / Region-wide / Location-wide / Other)

India

Skills Required

Dockers, catalyst switches , Routers, Citrix, Data Center Infrastructure, Dns, Operating Systems, Servers, Cisco Nexus, Cloud, Vm, Elastic Search, Microsoft Excel, Kubernetes