UX Designer - II

Essentially UX designer will look at two major context at CaratLane :

• Pre-purchase. The service design activities that work to enhance the experience when the consumer is in the moment to engage at store or online.
• Post-purchase. The service design activities that create amazing experiences after the consumer has turned into a customer. All post-purchase activities start at the moment the consumer has parted with his / her money, right through to the point the consumer receives the product.
• Its important to note that both pre- and post-purchase comprise a mix of front of house and behind the scenes activities. You will collaborate with Online - Product Design, Tech Management along with Merchandise and Retail sales. Think of service design activities at CaratLane stores like the front and back stages of a theatre performance. Our consumer sees and experiences everything the theatre production teams want them to see or hear, however, there is an army of people, activities, and workflows occurring behind the scenes. (the script, direction, lighting tools, orchestra etc.). Any issues / faults that lie within the backstage will translate to a degraded performance and experience for those watching. More than that, what why motivates and demotivates our buyers at the store is something you will identify. Think of yourself as the director of the theatrical performance which defines success as all moving parts (front and back) working perfectly together to present the desired pitch, a perfect performance or a wow frictionless Purchase of the jewellery.

About the role and responsibilities

• Here are a few things you should know about this role :  This is a challenging role and most of what you design will not be trivial. Youd be expected to put in a lot of dedication, take a lot of feedback, explore a lot of possibilities and keep iterating to arrive at solutions.
• You will be responsible for designing interfaces and experiences for a variety of ecommerce palettes and touchpoints. You will work very closely with almost everyone in the team including the CXOs
• You are expected to bring in-depth thought process behind your work, document decisions and see a project / feature through inception, development to going live
• You should have the ability to work on multiple projects, work with the team to prioritize as needed while receiving strategic and tactical direction
• You will, over time, create, maintain and own a comprehensive library of design assets for reusable, semantic and atomic designs.
• You will be responsible for producing groundbreaking enterprise application designs for Desktop Web, iPhone (iOS), Android and iPad and would be expected to understand design paradigms for each.
• You will be expected to generate pixel-perfect production assets with superb attention to detail
• You should have the ability to work well in an ego-free, highly collaborative, and cross-functional team
• Youll be required to present findings, insights in a consumable format to the broader team. Interacting with users, constantly documenting their experiences, expectations in a consumable format for the team is non-negotiable to you
• You should be an excellent communicator. Youll be expected to be extremely proactive in keeping relevant stakeholders in the loop as your work and findings progress. This is extremely important to succeed at CaratLane.
• You should be able to convey your thoughts (well backed by insights observations you got collaborating with PMs ) concisely and persuasively to other stakeholders of the project verbally and in writing
• You will gradually evolve to become one of the gatekeepers for user experience before a feature project hits production.
• While youre at it, well ensure you do some of the best work of your career.

You may be a fit for this role if you have at least 2-3 years of solid work experience :

• You have a portfolio showcasing meticulous details of your visual design work
• You have a strong sense of color, typography, and design composition
• You should be knowing design prototyping tools like Sketch and Invision.
• Bonus points for additional skills like animation, illustrations using tools like Principle, After Effects, Framer etc.
• You have a portfolio showcasing meticulous details of your thought process, how you collect user inputs, behaviour and translate those to tangible design solutions in the form of polished, high-fidelity wireframes

Skills Required

Application Design, Usability Testing, Ux, Figma