Customer Service Representative

JOB LOCATION : HEAD OFFICE - BANGALORE

CTC offered : 3.5 LPA

Key Responsibilities :

Customer Engagement & Assistance

o Greet and attend to walk-in customers promptly and courteously.

o Understand customer needs and recommend suitable AMC cookware solution.

o Provide demonstrations of AMC products and explain features, benefits, and usage at customers place.

Sales Support

o Assist customers with product selection, pricing, offers, and payment procedures.

o Up sell and cross-sell AMC accessories and related products.

o Maintain updated knowledge of ongoing promotions, discounts, and exchange offers.

After-Sales Support

o Handle customer service queries related to product use, care, and warranty.

o Assist in the processing of returns, exchanges, or service requests.

Generate sales leads

o Identify and target potential institutional clients such as corporate institutions, cooking schools, and government institutions etc

o Develop and maintain a pipeline of prospects through cold calling, networking, and referrals.

Qualifications & Skills :

• Education : Graduate in Business / Marketing / Hospitality.
• Experience : 0–2 years in institutional or B2B sales (FMCG, kitchenware, hospitality, or retail / direct sales preferred).

Skills :

Personal Attributes :

Work Schedule :

Skills Required

CRM Tools, Ms Office, Basic Computer Knowledge