Salesforce Technical Lead - Service Cloud

Experience : 7–10 years Location : MumbaiEmployment Type : Full-timeAbout the Role : We are looking for an experienced Salesforce Technical Lead to spearhead the design and implementation of our Service Cloud ecosystem. The ideal candidate will lead a team of developers and administrators to build an Omni Case Management solution, ensuring scalability, performance, and best practices in Salesforce architecture.Key Responsibilities : Lead technical solutioning and architecture design for Salesforce Service Cloud projects while overseeing development, configuration and integration effortsBuild and manage a dedicated Salesforce team focused on Omni Case ManagementCollaborate with stakeholders to define roadmap, technical strategy, and implementation plans.Ensure adherence to coding standards, CI / CD, and release management best practicesProvide mentorship and technical guidance to developers and administrators.Stay up to date with Salesforce releases, innovations, and Service Cloud featuresSkills & Qualifications : 7–10 years of overall Salesforce technical experience, with deep expertise in Service CloudProven experience in solutioning, architecture, and technical leadershipStrong understanding of Omni-channel , Case Management , and Service ConsoleHands-on experience in Apex, LWC, Flows, Integration APIs, and configuration toolsSalesforce certifications (Platform Developer II, Application Architect, or Service Cloud Consultant) preferred.Excellent leadership, communication, and problem-solving skills.