Senior QA Engineer, Customer Retention

ANSR is hiring for one of its clients :

About Dr. Martens :

Dr. Martens is an iconic British brand founded in 1960 in Northamptonshire. Produced originally for workers looking for tough, durable boots, the brand was quickly adopted by diverse youth subcultures and associated musical movements. Dr. Martens has since transcended its working-class roots while still celebrating its proud heritage and, six decades later, “Docs” or “DM’s” are worn by people around the world who use them as a symbol of empowerment and their own individual attitude. The Company listed on the main market of the London Stock Exchange on 29 January 2021 (DOCS.L) and is a constituent of the FTSE 250 index.

So, what's the story?

The Retention Technology team is part of the broader Direct To Consumer (DTC) team, which aligns with our corporate strategy of putting our customers and our direct relationships with our customers first. We strive to be a customer-centric division, using the latest technologies and innovations to serve our customers in a manner that is authentic with the brand values.

The Lead Engineer will play a crucial role in overseeing the design, development, and maintenance of both front-end and back-end components to enhance the customer experience. This role involves collaborating with cross-functional teams to ensure cohesive integration and functionality, aligning the entire stack with business objectives and user needs. The developer will also identify opportunities for improving the performance and scalability of applications in a fast-paced, global fashion retail environment.

The Gig :

As a Lead Developer, you will :

• Oversee the design, development, and maintenance of both front-end and back-end components for complex multi-channel customer experience projects using Agile methodologies (Scrum / Kanban).
• Collaborate with cross-functional teams including UX / UI designers, developers, and stakeholders to ensure cohesive integration and functionality across the stack.
• Mentor and guide junior developers, fostering a culture of continuous learning and improvement.
• Support project timelines by identifying and mitigating risks and resolving technical bottlenecks.
• Drive continuous improvement by identifying opportunities for performance optimization and efficiency across the entire application.
• Utilize data-driven insights to inform architectural and design decisions, demonstrating the impact of full-stack development.
• Foster a culture of collaboration, agility, and innovation.

The stuff that sets you apart :

Must-Have Experience :

Required Skills & Experience-Lead Engineer, Retention :

Soft Skills :

Education :

Nice to Have :

We live and breathe Rebellious Self Expression at Dr. Martens, and there are 3 core values at the heart of it. They never stand alone but work together as a balancing act of rights and responsibilities to support how we work together at DMs. BE YOURSELF. ACT COURAGEOUSLY. SHOW YOU CARE.

At DM your technical capability will go hand in hand with the below :

you’ll share best practice across the team / business and encourage ideas sharing as well as collaborative problem solving