Voice Infrastructure Engineer

About the Role

We're building the future of contact center communications, and we're looking for an exceptional Voice Infrastructure Engineer to architect and implement enterprise-grade voice technologies that will power thousands of customer interactions daily.

If you're passionate about real-time communications , VoIP , and creating seamless voice experiences at scale, this is your opportunity to make a massive impact.

What You'll Build

You'll be the technical architect behind the complete voice infrastructure stack, including :

Intelligent IVR Systems

• Conversational AI-powered self-service using modern ASR / NLU / TTS engines
• Integration with Deepgram Nova-2, Claude Sonnet 4, ElevenLabs Turbo
• Dynamic call flow orchestration with 60-80% containment rates

Predictive Dialer Platform

SIP Trunking & WebRTC Infrastructure

Voice Quality Optimization

What We're Looking For

Technical Expertise :

Contact Center Technologies :

Architecture & Scale :

Compliance & Security :

Bonus Points

What You'll Get

✅ Autonomy & Ownership - You'll architect and build our voice infrastructure from the foundation up

✅ Cutting-Edge Tech Stack - Work with the latest in AI, voice, and real-time communications

✅ Impact at Scale - Your work will power millions of customer conversations

✅ Collaborative Team - Work alongside talented engineers who value innovation and quality

✅ Growth & Learning - Exposure to emerging technologies in conversational AI and voice automation

✅ Competitive Compensation - comprehensive benefits, and flexible work arrangements

How to Apply

If you're excited about building the future of voice communications and want to work on challenging, impactful problems, we'd love to hear from you!

Send us :

Email : careers@simetrix-solutions.com