Operations Team Leader - Gaming Process

Job Title :

Gaming Process Operations Team Leader

Location :

Gandhinagar, Gift City - Ahmedabad - WFO, 5 days working, Night Shifts (2 way cab will be provided within 35 kms radius)

Department :

Gaming Support / Live Operations / Player Experience

Reports to : Operations Manager

Education :

Graduation is mandate

Role Overview : The

Gaming Process Operations Team Leader

will be responsible for managing a team of gaming support associates who handle player queries, live operations support, and escalations for one or more gaming titles. The ideal candidate will have experience in operations management within a gaming or BPO environment, with strong analytical, communication, and leadership skills to ensure service excellence and player satisfaction.