Pega Smart Investigate CSSA

Process360 is a technology consulting and services organization headquartered in the UK, with business operations in the UK, Europe, Middle East & India. We are a Specialized Pega Partner providing a range of end-to-end advisory and professional services designed to improve and enhance the ability of our customers to meet their business objectives.

We are looking for Pega CSSA / CLSAs with a strong background in Smart Investigate framework.

Please apply only if you are available to join immediately.

Overview :

As a Pega Smart Investigate Specialist, you will be responsible for utilizing the Pega Smart Investigate application to streamline and optimize the investigation and resolution processes within the organization. Your primary focus will be to design, develop, and implement Pega Smart Investigate solutions that align with business requirements and enhance operational efficiency. You will work closely with business stakeholders, analysts, and development teams to ensure successful delivery and continuous improvement of the Smart Investigate platform. Advising banking clients on the best practices and utilization of Pega Smart Investigate to address their specific challenges, such as payment fraud, dispute management, and anti-money laundering (AML) investigations.

Responsibilities :

• Pega Smart Investigate Implementation : Lead the end-to-end design, configuration, and deployment of Pega Smart Investigate solutions tailored to the organization's needs. Collaborate with business units to gather requirements and translate them into effective Pega workflows, case management, and UI components.
• Process Analysis and Optimization : Analyze existing investigation processes and identify opportunities for improvement and automation using Pega Smart Investigate. Streamline case management, automate repetitive tasks, and enhance decision-making capabilities to accelerate resolution times and reduce operational costs.
• Pega Application Development : Develop and customize Pega Smart Investigate applications to align with business goals, compliance requirements, and best practices. Leverage Pega's low-code capabilities to create scalable and maintainable solutions.
• Integration and Data Management : Integrate Pega Smart Investigate with various data sources and external systems to ensure seamless information flow. Implement data models, establish data mappings, and ensure data security and quality within the application.
• Testing and Quality Assurance : Conduct thorough testing of Pega Smart Investigate applications to verify functionality, performance, and compliance with business rules. Collaborate with QA teams to ensure high-quality deliverables.
• Documentation and Training : Create comprehensive documentation for Pega Smart Investigate implementations, including design specifications, technical documentation, and user guides. Provide training and support to end-users to maximize adoption and proficiency.
• Troubleshooting and Support : Address issues and incidents related to the Pega Smart Investigate application. Investigate problems, identify root causes, and implement timely resolutions to minimize downtime and disruptions.
• Continuous Improvement : Stay updated with Pega Smart Investigate best practices, new features, and enhancements. Proactively suggest and implement improvements to enhance the platform's capabilities and user experience.
• Supporting the implementation team in designing the solution architecture and ensuring alignment with industry standards and regulations

Qualifications :