ORM Executive

Company Description

IndiaMART is India's largest online B2B marketplace, connecting buyers with suppliers across a diverse range of industries. Since 1999, the platform has empowered small and medium enterprises (SMEs), large businesses, and individual buyers by providing access to over 11.5 crore products from 82 lakh suppliers. With a mission to make doing business easy, IndiaMART serves over 20.6 crore buyers, offering tools that enhance business visibility, credibility, and operational efficiency. The company's robust workforce of over 5,000 employees supports seamless connections, enabling suppliers and buyers to thrive on a trusted marketplace.

Role Description

This is a full-time remote role for an Online Reputation Management (ORM) Executive. The ORM Executive will oversee the company’s online reputation across various platforms by monitoring, analyzing, and responding to reviews, feedback, and comments. Daily responsibilities include creating strategies to enhance online brand presence, engaging with user-generated content, addressing queries effectively, and mitigating potential reputation risks. The role also involves preparing detailed reports and recommending improvements based on feedback patterns.

Qualifications

Strong proficiency in Online Reputation Management (ORM) tools and social media platforms

Experience in handling customer queries, feedback analysis, and crafting effective responses

Skills in content creation, writing, and communication strategies

Data analysis skills with the ability to prepare actionable insights from user feedback

Ability to work independently in a remote setting and manage time effectively

Familiarity with digital marketing and brand management concepts

Bachelor’s degree in Marketing, Communications, Public Relations, or related field

Previous experience in ORM or customer relationship management is an advantage