Job Description
We have an Excellent Opportunity for Male Candidates for Automobile Technician Role.
About Client :
Our Client is an Indian multinational ride-sharing company, It also operates in other business verticals including financial services and cloud kitchens.
Role : Sr Automobile Technician
Roles and Responsibilities : -
1. Customer Handling
- Receiving customer with smile and greet him with Politeness, courteousness and professionalism
- Verify the service requests made by customers & Capture VOC of the customer and update in the system
- Conversational skill for telephonic as well as face to face discussion
- Customer communications about repair updates
2. Diagnosis
Analyse and Diagnose the Scooter to identify number and type of repairs applicableUpdate the diagnosis report in the WMS (Getafix)Perform repairs & final inspection on the vehicle if the desired repairs as per the customer Voice is performed3. System Handling
Track the Customer complaint in Zendesk and update the system on live basisOperate Workshop Management System (Getafix) and ensure 100 % adherenceUpdate operational Status and ETA on timely basis in both CRM and WMS systemsCheck for scooter health in Telematics Command centre for deep diagnosis4. Technical Repairs
Service Champion should be fully equipped with knowledge on OLA ScooterCould able to repair / replace all the parts of the scooterEnsure he / she is updated on OLA technical curricular, news bulletin on EV5. Process and Operational
Process adherence at Experience Centre and also ensure bays are clearly marked for Vehicle / Scooters.Invoicing and Payment CollectionsEnsure bays are free from any foreign materials and fit for serviceability6. Parts Operation
Auditing the inventory and ensure system and physical inventory is samePerform GRN and maintain Inventory at Experience CentreEnsuring Warranty part reverse logistics to the Mother workshop7. Safety and Compliance
Wear Uniform and Protective Gear while repairing scooterUse Protective Gear and proper handling of Tool Kits while repairing scooterEnsure fire fighting equipment are in place to ensure fire handlingRequirements
Only male candidate.Min qualification : 12th pass / diploma / ITI / graduation / post graduation.Min experience : min 4 years experience in an automobile industry in service sector.Benefits
Salary : ₹30000-350000 ctc per month including PF+ ESIC +Incentive
Requirements
Only male candidate. Min qualification : 12th pass / diploma / ITI / graduation / post graduation. Min experience : min 4 years experience in an automobile industry in service sector.
