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Field Operations & Client Coordinator

Field Operations & Client Coordinator

SNEAKINNananthapur, andhra pradesh, in
1 day ago
Job description

About Sneakinn

Sneakinn is a premium care brand specializing in the restoration and maintenance of luxury shoes, bags, and now — home care. Our Home Care division provides expert cleaning and detailing for high-end upholstery, leather furniture, and delicate fabrics, ensuring every piece retains its original finish and charm.

We’re looking for a proactive, well-spoken professional who can manage on-site operations while ensuring a seamless, high-quality client experience.

Role Overview

This role combines site management and client servicing responsibilities. You will act as the key point of contact for customers — managing queries, coordinating on-site services, and ensuring that every job is executed to Sneakinn’s premium standards.

Key Responsibilities

Client Relations & Communication

  • Serve as the primary point of contact for all customer interactions and updates.
  • Handle client queries, feedback, and concerns professionally and promptly.
  • Maintain clear communication with clients before, during, and after service visits.
  • Represent the Sneakinn brand with confidence, warmth, and courtesy.

Site & Operations Management

  • Supervise and coordinate on-ground cleaning teams to ensure quality execution.
  • Conduct site inspections before and after service completion.
  • Plan schedules, allocate tasks, and ensure availability of materials and equipment.
  • Address and resolve any on-site challenges swiftly and effectively.

    • Coordination & Reporting

  • Liaise with internal operations, logistics, and customer support teams for smooth service flow.
  • Maintain basic daily or weekly reports on completed jobs, client satisfaction, and team performance.
  • Ensure strict adherence to Sneakinn’s hygiene, safety, and process standards.

    • Requirements

  • Bachelor’s degree or equivalent experience in operations, hospitality, or client service.
  • 2–5 years of experience in client-facing and site management roles (luxury service / hospitality background preferred).
  • Excellent spoken and written English — must be articulate, confident, and professional.
  • Valid driver’s license and the ability to drive a car — daily field travel required.
  • Strong organizational and problem-solving skills.
  • Tech-savvy — comfortable with WhatsApp, Excel, and basic scheduling tools.
  • Polished presentation, reliability, and customer-first attitude.

    • What We Offer

  • Opportunity to be part of a growing luxury service brand.
  • Exposure to premium clientele and luxury service training.
  • Competitive salary with growth potential.
  • Supportive, dynamic, and fast-paced work environment.
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    Client Coordinator • ananthapur, andhra pradesh, in