IT Support L2 Engineer

TECEZEPune, Maharashtra, India

2 days ago

Job description

Job Title : L2 IT Support Engineer

Experience : 2 Years

Location : Pune, India

Employment Type : Full-Time

Notice Period : Immediate Joiner

Job Summary :

We are looking for a dedicated and technically skilled L2 IT Support Engineer to provide comprehensive support for both hardware and software systems. The ideal candidate will have hands-on experience in troubleshooting, installation, configuration, and maintenance of IT infrastructure. This role requires strong problem-solving skills, excellent communication, and the ability to resolve complex technical issues efficiently within defined SLAs.

Key Responsibilities :

Provide Level 2 technical support for desktops, laptops, printers, and network devices.
Diagnose and resolve software, hardware, and peripheral issues raised by users.
Support installation, configuration, and maintenance of Windows OS, Office 365, VPN, and security tools.
Manage Active Directory tasks such as user account creation, password resets, and group policy updates.
Troubleshoot network connectivity issues (LAN / WAN, DNS, DHCP, VPN).
Ensure timely response and resolution of tickets raised via ITSM tools like ServiceNow or ManageEngine.
Collaborate with L1 and L3 teams to escalate and resolve complex issues.
Maintain hardware asset inventory and ensure compliance with IT policies.
Perform regular system updates, patch management, and security checks.
Provide remote and on-site support for end-users as required.
Document troubleshooting procedures, FAQs, and standard operating processes (SOPs).

Required Skills & Qualifications :

Bachelor’s Degree or Diploma in Computer Science, Information Technology, or a related field.

2 years of experience in IT support (L2 level preferred).

Strong knowledge of Windows 10 / 11, Active Directory, Office 365, and VPN tools.

Familiarity with network fundamentals – TCP / IP, DNS, DHCP, and VPN troubleshooting.

Experience with hardware maintenance – laptops, desktops, and peripherals.

Knowledge of ticketing systems like ServiceNow, Jira, or ManageEngine.

Excellent communication and customer service skills.

Ability to work independently and manage multiple tasks effectively.

Preferred Skills :

Basic understanding of cloud technologies (Azure, Intune, or M365 Admin Center).

Exposure to ITIL processes for incident, change, and problem management.

Experience in antivirus deployment and patch updates.

Create a job alert for this search

It Support Engineer • Pune, Maharashtra, India