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General Manager - Operations & Business Strategy

General Manager - Operations & Business Strategy

Z-TECH India LtdDelhi, India
2 days ago
Job description

Key Responsibilities

P&L Leadership & Business Strategy :

  • Own the end-to-end P&L responsibility for parks in Eastern UP, ensuring revenue growth, cost efficiency, and profitability.
  • Develop and execute a localized park positioning and business strategy.
  • Continuously monitor and optimize financial and operating metrics.

Local Revenue Generation & Partnerships :

  • Lead institutional sales efforts, building strategic partnerships with schools, colleges, corporates, and residential communities to drive bulk sales and engagement.
  • Develop customized offers and group sales strategies, leveraging local networks.
  • Work closely with the Central Revenue Team to align local initiatives with broader strategies.

    • Cross-Functional Collaboration :

  • Act as the bridge between central corporate teams (Shared Centralized Functions such as Marketing, Events, Revenue, F&A, HR) and local park teams, ensuring strategic alignment while empowering local decision-making.
  • Partner with central teams for co-sensing and co-experimenting with innovative customer joy strategies and revenue strategies.

    • Operational Excellence & Guest Experience :

  • Ensure world-class operational standards across all parks, focusing on safety, service quality, and infrastructure management.
  • Monitor guest feedback and implement continuous improvements to enhance the visitor experience.

    • Data-Driven Strategy & Innovation :

  • Use data insights and performance metrics to guide business decisions, focusing on revenue growth, cost optimization, and guest satisfaction.
  • Regularly analyse and report on key performance indicators (KPIs), identifying risks and opportunities.

    • Qualifications and Skills :

    Experience :

  • 10+ years of experience in operations, business management, or hospitality, with at least 5 years in mid-to-senior leadership role managing multi-site operations.
  • Proven experience in P&L management, institutional sales, and partnership development.
  • Experience working at the intersection of corporate strategy and local execution is highly desirable.
  • Familiarity with the entertainment, theme park, or hospitality industry is a strong advantage.

    • Skills & Competencies :

  • Strategic thinker with hands-on execution abilities, capable of managing complexity and scale.
  • Strong financial acumen and experience managing large operational budgets.
  • Excellent leadership and people management skills, with the ability to develop and inspire large teams.
  • Outstanding stakeholder management and communication skills, particularly with institutional partners and local communities.
  • Proficiency in data-driven decision-making and performance analysis

    • (ref : iimjobs.com)

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