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Customer Service Officer - Rolling Recruit

Customer Service Officer - Rolling Recruit

Lake Macquarie City Councilindia, India
18 hours ago
Job description

Join our vibrant Customer Service team and be part of a workplace that values collaboration, innovation, and putting the customer first. We’re building a talent pool of driven individuals ready to step into future roles as they become available.

Your day will be dynamic and rewarding, requiring strong communication skills, a proactive approach to problem-solving, and the ability to thrive in a changing environment. You’ll play a key role in delivering positive, value-added interactions with our customers.

This exciting role will :

  • Assist customers with enquiries across all Council operations, aligned with our Customer Charter and relevant policies and legislation.
  • Follow the CSC workforce management process and contribute to our quality and coaching framework.
  • Accurately record customer information and requests across relevant systems in line with standards and policies.
  • Champion customer-centric service and suggest improvements that enhance team performance.
  • Build and maintain effective relationships with internal stakeholders.

LET’S HEAR ABOUT YOU

  • You have a Certificate III or above in a relevant qualification and / or experience in customer service delivery within a high-volume call centre.
  • Previous experience within a similar position you will stand out from the crowd.
  • Being passionate about working together to meet a common goal your teamwork skills are second to none.
  • Having well-developed communication skills, including the ability to present a professional image through appropriate verbal and non-verbal communication is a must.
  • Your well-developed conflict resolution skills and ability to display a high level of resilience will be evident.
  • You display excellent customer service skills to identify customer’s needs and adapt your communication style to display empathy which is unmistakable.
  • Thriving on variety and a challenge you demonstrate a high level of flexibility to handle multiple diverse tasks and the willingness to perform duties across all channels.
  • Being a quick learner and eager to acquire knowledge and new skills, navigate a variety of computer systems, and to adapt to continual changes in process is a must to excel in this position.

    • Read the position statement and learn more about this exciting opportunity.

    LET’S REVEAL THE PERKS

    This position provides :

  • Competitive salary from $75,899 to $88,207 per year plus 12% superannuation
  • 35-hour working week with nine-day fortnight
  • Enterprise Agreement pay increases apply
  • Long service leave after 5 years
  • Learning and development opportunities
  • Supportive, empowering, and collaborative work environment
  • Wellbeing initiatives including discounted gym memberships, social club, flu vaccinations, EAP support, and more
  • Click to view more perks!
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    Customer Service • india, India