Client Services Support Specialist

Position : Client Services Support Specialist

Location : Bangalore (Manyata Tech Park, Nagavara, Bangalore)

Duration : Long term contract

Shift Timings : US Shifts (Night Shift)

Experience : 3-5years

Job Title : Client Services Support Specialist

Key Skill Requirements :

• Excellent verbal and written communication skills
• Strong comprehension and understanding skills
• Capable of multitasking while demonstrating empathy and a solution-oriented approach
• Proficient in typing and comfortable with keyboard navigation

Job Description :

In this role you will often be the first point of contact for our Contact Center and will play a critical role in the success of our customers. Daily, you drive customer loyalty to our company by educating users on the features and benefits of our products and resolving their issues in a timely and effective manner. This is one of the most important brand ambassador roles in Availity. By delighting customers with an exceptional support experience, you not only help retain their business with Availity, but also potentially bring in new customers through their positive referrals.

All associates in this role go through an extensive training program that provides the foundational knowledge necessary to resolve customer issues.

Your key responsibilities would be :

Skills & Experience :