Lead - Customer Success Manager - Enterprise

ConfidentialIndia

5 days ago

Job description

Sprinto is a leading platform that automates information security compliance . By raising the bar on infosec, Sprinto ensures compliance, enables healthy operational practices, and allows businesses to grow and scale with unwavering confidence.

We are a remote-first company with over 350+ employees , serving 2500+ customers across 75+ countries. Backed by top-tier investors such as Accel, ELEVATION, and Blume Ventures , we've raised $32M in funding , including our most recent Series B round.

The Role

This role combines hands-on account ownership with enterprise playbook building and team enablement . You'll partner with C-level executives, lead executive business reviews, and drive adoption, retention, and expansion in complex, global environments—while mentoring peers and influencing how Customer Success operates at scale.

What You'll Do

Own Enterprise Accounts : Drive adoption, measurable outcomes, renewals, and multi-year expansions.
Build Executive Relationships : Earn trust with CISOs, CIOs, and CXOs, acting as a strategic advisor.
Run Executive Reviews : Lead QBRs / EBRs that tie adoption to business KPIs, ROI, and board-level outcomes.
Drive Retention & Growth : Anticipate risks, create mitigation plans, and surface expansion opportunities across business units or regions.
Collaborate Cross-Functionally : Align account strategy with Sales, Product, TAM, and Support.
Scale Success : Create CS playbooks for adoption, renewals, and risk management; share best practices.
Mentor & Coach : Guide CSMs on enterprise account planning, storytelling, and renewal execution.
Champion the Customer Voice : Influence product roadmap and GTM by representing enterprise needs.

What Success Looks Like

Trusted advisor status with C-level stakeholders; included in strategic conversations.

Strong GRR (Gross Revenue Retention) and NRR (Net Revenue Retention) across portfolio.

High adoption with measurable business outcomes.

Consistent expansion across global business units.

Playbooks and frameworks embedded across CS team.

Recognized as an internal leader and escalation point for enterprise customers.

What We're Looking For

8–10+ years in Customer Success or Account Management with enterprise SaaS.

Proven track record of renewals and expansions in complex, multi-stakeholder accounts.

Experience running governance / QBRs / EBRs with CXOs and senior executives.

Strong problem-solving skills to navigate procurement, compliance, and cross-functional challenges.

Exceptional executive storytelling —able to articulate business value beyond features.

Hands-on operator—comfortable building playbooks and rolling up sleeves.

SaaS experience required; GRC / InfoSec / compliance SaaS is a plus.

Natural mentor and influencer—able to coach CSMs and scale best practices.

Benefits

Remote-first policy

5 days working with flexible hours

Group medical insurance (including parents, spouse, and children)

Group accident cover

Group term life insurance

Company-sponsored laptop

Education reimbursement policy

Skills Required

Customer Success, Saas, Grc, Account Management

Create a job alert for this search

Enterprise Manager • India