Chief Operating Officer - COO

Job Description

• Oversee UK Data Solutions, Global Data Solutions, Market Research, HR Operations, Finance, and Internal Operations.
• Develop and implement operational strategies aligned with the company’s vision and long-term growth objectives.
• Collaborate with the leadership team to translate strategy into actionable goals for performance and scaling.
• Ensure delivery quality, GDPR / ISO 27001 compliance, and operational efficiency across all functions.
• Build, scale, and lead 100+ member global teams across Data Engineering, Development, Market Research, and Support.
• Define and monitor KRAs & KPIs for each function, driving continuous improvement and accountability.
• Partner with the Product Head & CTO to implement tech-enabled delivery, automation, and innovation initiatives.
• Optimize workflows, processes, and systems to achieve scalability, cost efficiency, and performance excellence.
• Drive budgeting, forecasting, and resource allocation in collaboration with the Finance team.
• Lead and mentor department heads, ensuring alignment with organizational goals and values.
• Foster a high-performance culture, focusing on employee retention, engagement, and succession planning.
• Proactively identify operational risks, ensure governance, and implement mitigation strategies.
• Champion process automation, dashboards, and delivery governance to ensure consistent client satisfaction.

Requirements

Requirements

15–20 years of experience in Data Operations, Market Research, SaaS, or Analytics industries.