Job descriptionDemonstrates a strong working knowledge of how IT processes enable employee productivityEmploys a consultative and proactive approach to understanding requirements, designing effective techniques, and identifying opportunities for improvementApplies hands-on experience supporting formal documentation and policies and is effective at translating complex technical terms for a wide variety of audiencesDemonstrates experience managing IT initiatives and reporting on progress across multiple teams and a wide range of audiencesAssists in leading internal efforts to share lessons learned and promote continuous improvementProvides escalation assistance to Helpdesk and IT support specialists with issues surrounding software and programs and acts on IT requests.Provides training and guidance to team members as neededManages and supports licensing of third-party toolsImplements manage and support the Client Active directory and GPO only as directed by the IT Cloud Services Team. Perform clean-up activities of the Client AD directory in preparation of a centralized management project.Manages, supports, and implements all areas of mobile device management and remote control reporting and monitoring from tools including Addigy