(15 / 10 / 2025) Operation Lead (1-4 years)- Site Supervisor Customer Relations, Modular Domain Knowledg

The role of an Operations Lead, is of an experienced Project Coordinator to drive Residential Interior fit-out projects in collaboration with the design and installation teams.

Responsibilities :

• Single point of contact for the customer during the execution phase of their home interiors.
• Detail review of the drawings, understanding the scope as per BOQ and explaining the same to the customer.
• Receive materials from Warehouse and to validate the same as per Order / BOQ.
• Day today coordination and foster teamwork between all the project stakeholders.
• Share the daily progress report for the installation works with the customer.
• Engage, interact and build professional relationships with the Design professionals, Production, Warehousing, and Installation teams.
• Directing the Installation team simultaneously to safely execute the work according to the design plan.
• Work closely with the internal Production team, Logistics team and Vendor supply team to ensure a high standard of execution and customer experience.
• Understanding customer concerns and providing resolutions on the same after coordinating with internal stakeholders.
• Graduate / Equivalent Qualification | 15 years of Academic education.
• Strong verbal and written communication skills
• Must have site job experience and willing for the same
• Basic knowledge of Google Suite or MS Office.
• Basic understanding of Project Management principles like scheduling and sequencing of installation activities.
• Detail-oriented and no-compromise attitude towards quality.
• Excellent interpersonal and multitasking skills to engage effectively with clients, vendors and internal teams.
• High ownership and Customer-centric approach
• Core interior industry experience in Kitchen, Wardrobe, Storage, Modular and Fit Out works preferred.