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Lead Implementation Consultant

Lead Implementation Consultant

ConfidentialBengaluru / Bangalore
12 days ago
Job description

Role Responsibilities :

  • Configure Sprinklr solutions based on customer needs and platform best practices.
  • Act as a key contact for clients, managing onboarding, training, and escalations.
  • Deliver consulting support and insights across various project phases.
  • Collaborate with internal teams to ensure product adoption and operational excellence.

Key Deliverables :

  • Execute platform deployments ensuring alignment with future client needs.
  • Conduct platform health checks and recommend upgrades or enhancements.
  • Train customer users to maximize platform utility and satisfaction.
  • Analyze and address performance issues, escalating where necessary.

    • Skills Required

    Business Analysis, System Design, customer experience management , Enterprise Software

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    Implementation Consultant • Bengaluru / Bangalore