Client Services Associate

Department : Client Services

Company : AgileOne

M-F

Remote 100%

Monthly Internet Reimbursement

OVERVIEW OF THE POSITION :

Support Client Users, Supplier Partners, and Contingent Workers with utilizing the AgileOne Technology. Maintain the integrity and accuracy of your specific account database. Further the efforts of the On-site Management Team in all Implementation and Training duties. Contribute to the professionalism of AgileOne by consistently providing a high level of customer service to the client, suppliers and contingent workers.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Implementation
• Support the implementation team with data collection during the implementation process.
• Coordinate and compile the collection of vendor data, information sheets and Sub-Contract Agreements / End User License Agreements [EULA].
• Perform data entry into system as needed.
• Provide user training to Client and Vendor users as needed. This task will continue after implementation as well.
• Ensure project documentation is updated and archived weekly and can be retrieved for audit, review, and legal purposes.
• Perform project administrative duties as needed
• Account Maintenance
• Act as liaison between Client and Vendors on requirement issues while maintaining the integrity of our Service Level Requirements.
• Act as point of contact for administrative issues between Client or Vendors and AgileOne.
• Coordinate and ensure the timely delivery of reports to the client or vendors.
• Ensure accuracy of reporting through AgileOne / Client technology.
• Collaborate with corporate billing to ensure the timely delivery of accurate billing by completing all tasks involved in the payroll process by the approved deadlines.
• Act as the point of contact between AgileOne Corporate and vendors for any contractual, accounting or payment inquiries.
• Follow all processes and procedures defined by AgileOne management.
• Identify and communicate process improvement opportunities.

Other duties and special projects as assigned.

SUPERVISORY RESPONSIBILITIES / # OF STAFF :

May need to provide guidance to the other client services team members in the absence of the On-Site Manager.

QUALIFICATIONS : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

JOB EXPERIENCE REQUIREMENTS :

Bilingual : English and Spanish (Must)

EDUCATION REQUIREMENT : High School Diploma required, with some college work; Preferred Associates (A.A.) two-year or Bachelor's degree (B.A.) from four-year college or university; three (3) years of industry related experience; or equivalent combination of education and experience.

At least three (3) years of proven experience in customer service as well as human resources related activities such as recruiting / staffing, customer relationship management, business development, and supplier and contractor management.

Preferred - Experience with on-site / corporate operations with contingent staffing including staffing vendor management for Fortune 500 / 1000 clients.

LANGUAGE / COMMUNICATION SKILLS (English : written & verbal) :

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

Ability to write reports, business correspondence, and procedural manuals.

Ability to present information effectively and to respond to questions from groups of managers, clients, customers, and the general public.

COMPUTER / SYSTEM SKILLS REQUIREMENTS :

Proficient in : Windows, MS Word, MS Excel, PowerPoint, E-mail, Outlook and the Internet

Ability to become proficient in : All AgileOne and ActOne Technologies.

OTHER SKILLS REQUIREMENTS :

Ability to calculate figures and amounts such as mark-up percentages, bill rates, discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

If you meet all requirements,

Apply now!