IT Operations Lead

Job Description

Role- IT Operations Lead

Exp - 8 to 12 years

Location- Pune

Domain -Cards and Payments

Work model - 5 days work from office.

As a IT Operations Lead you shall be responsible to ensure the technical operation of RUN IT Electronic Payment resources, the recommendation and implementation of methodological and technical solutions to optimize and guarantee the smooth running of RUN IT operations; and this, while ensuring compliance with processes and regulations.

Roles and Responsibilities-

1. Ensure the management of RUN IT operations with the aim of guaranteeing service performance

Contribute to determining requirements for new projects and defining work schedules for the team

Ensure the drafting of progress reports and presentations to relevant stakeholders

Ensure the identification of risks and the development of emergency plans as soon as possible

Ensure the definition of procedures and the dissemination of production instructions to be respected within the team

Ensure the delegation of tasks and achieve daily, weekly and monthly objectives.

Ensure the implementation of KPIs to monitor the resource occupancy rate

2. Ensure the proper functioning of RUN IT resources in order to guarantee their reliability

Contribute to the definition of monitoring systems

Contribute to the industrialization of Batch and participation in the definition of the business recovery plan

Contribute to the monitoring of operating incidents, by analyzing the causes and taking the associated corrective measures

Contribute to the implementation of a monitoring console

Contribute to the writing of progress reports and presentations to relevant stakeholders

Contribute to the analysis of existing operations and the organization of training sessions and improvement meetings

3. Contribute to the distribution of team support activities with the aim of providing relevant resolution of anomalies

Ensure the provision of technical support to users (2nd and 3rd levels).

Contribute to the implementation of SLA levels for request processing

Contribute to updating work schedules with an on-call system

Contribute to technical documentation and its updating

4. Manage your team with the aim of improving collective performance

Provide supervision and support to team members

Ensure the development and continuous assessment of the skills of team members

5. Ensure shift work or on-call duty

6. Suggest improvement opportunities

7. Ensure reconciliation validation of payment transactions

REQUIRED SKILLS

IT operations

Service Delivery

Production Support

Application Support

Incident Management

Change Management

Unix / Linux server

Shell / Batch Scripting

Oracle / PostgreSQL Database