We are seeking a proactive and technically skilled L2 O365 Support Engineer to provide intermediate-level support and administration of core Microsoft O365 applications.
This role involves triaging escalated service desk tickets, collaborating with L3 engineers, and ensuring seamless end-user productivity across email, collaboration, storage, and communication platforms
Key Responsibilities :
Troubleshoot and resolve issues related to Exchange Online, including mailbox access, email delivery failures, and transport rules Support OneDrive for Business : sync issues, access permissions, data recovery, and sharing configurations
Manage SharePoint Online site access, permissions, library errors, and integration with Microsoft Teams
Provide assistance with Microsoft Teams : meeting scheduling, chat synchronization, call quality, and app integrations Collaborate with L1 support teams to escalate unresolved incidents and ensure timely ticket resolution
Assist in O365 license provisioning, group assignments, and mailbox migrations Maintain documentation for troubleshooting guides, user FAQs, and platform updates
Perform periodic health checks across O365 services and generate usage reports
Ensure adherence to IT security and compliance standards during user provisioning and collaboration setups
Participate in knowledge-sharing sessions to train junior support staff Required
Skills :
Hands-on experience with Microsoft 365 Admin Center and Exchange
Admin Console Proficiency in handling O365 core services from a support and configuration standpoint
Strong communication and troubleshooting skills for hybrid and cloud environments
Ability to interpret logs and error messages to identify root causes across O365 tools
Familiarity with basic PowerShell for O365 administration and reporting (bonus) Customer-focused with the ability to manage and prioritize multiple tasks
Coordinate with vendors and internal teams for escalations or major incidents.
Perform backup, monitoring, and reporting on system health and usage.
Stay up to date with new Microsoft 365 updates, features, and best practices.
Required Skills :
Strong knowledge of Microsoft 365 admin portal and PowerShell scripting.
Experience with Exchange Online, SharePoint, and Teams administration.
Understanding of identity and access management in Azure AD.
Familiarity with M365 security & compliance center.
Excellent troubleshooting and communication skills.
Experience with Intune (mobile device and application management) is a plus.
Create a job alert for this search
Microsoft Engineer • mount, kerala, in
Related jobs
Structural Design Engineer
Interarch Building Solutions Limited • Kerala, India, India
Interarch Building Solutions Limited.Job Title : Design Engineer / Sr.Design Engineer - Pre-Engineered Buildings (PEB).Industry : Pre-Engineered Steel Buildings (PEB).
We are seeking a talented and ex...Show more
Last updated: 11 days ago • Promoted
Sr PTC FlexPLM Developer / Lead
KMM Technologies, Inc. • mount, kerala, in
Position Name : Sr PTC FlexPLM Developer / Lead.Work Hours : M-F Working Hours : 9am EST to 2pm US EST.There is an urgent resource need with PTC FlexPLM software implementation experience.Senior Develop...Show more
Last updated: 30+ days ago • Promoted
GCP Associate Cloud Engineer
Allied Globetech • mount, kerala, in
This is a full-time, on-site role located in Mumbai for a GCP Associate Cloud Engineer.The GCP Associate Cloud Engineer will be responsible for managing and implementing cloud-based solutions on Go...Show more
Last updated: 7 hours ago • Promoted • New!
DLP & CASB L2 Engineer
RENOVISION AUTOMATION SERVICES PVT.LTD • mount, kerala, in
Review and validate DLP and CASB alerts escalated by L1 analysts.Investigate potential data exfiltration, misuse, or policy violations across email, endpoint, and web channels.Escalate confirmed in...Show more
Last updated: 7 hours ago • Promoted • New!
Genesys Cloud Developer
HireAlpha • mount, kerala, in
We are seeking a Senior Genesys Cloud Certified Developer with deep, hands-on expertise across the full range of Genesys Cloud CX capabilities.
The ideal candidate will have proven experience in dep...Show more
Last updated: 7 hours ago • Promoted • New!
OTM Consultant
KGiSL • mount, kerala, in
OTM (Oracle Transportation Management) Consultant.The ideal candidate will have hands-on experience in designing, implementing, and supporting OTM / GTM solutions,.
Design, configure, and implement.Wo...Show more
Last updated: 16 days ago • Promoted
DevOps Engineer | FINJO I972
Omni Recruit Private Limited • mount, kerala, in
We are looking for a DevOps Engineer with strong knowledge of GitHub, Docker, UNIX scripting, Python (FastAPI), and VMware.
The candidate will be responsible for automating build, deployment, and en...Show more
Last updated: 7 hours ago • Promoted • New!
Mobile Device Management (MDM) Engineer
ITC Infotech • mount, kerala, in
Mobile Device Management (MDM) Engineer.Intune Lead Job Summary : Were looking for a skilled MDM Engineer to design, implement, and support enterprise mobile and endpoint device strategies using Mic...Show more
Last updated: 7 hours ago • Promoted • New!
CRM Technology Lead
equentis • mount, kerala, in
Job Title : Vice President- CRM Technology.Experience Required : 7–12+ years in IT leadership, ideally within BFSI or CRM side.
We are seeking a leader who led the digital transformation and technolog...Show more
Last updated: 7 hours ago • Promoted • New!
Aveva PI Lead
Amazure Technologies Pvt Ltd • mount, kerala, in
Tertiary Qualification in IT / Computer Science / related discipline.Expertise Skills : PI AF, EventFrames, DataLink, PI Vision, EventFrame Generator.
Skills (Good to Have) : Mining or equivalent proc...Show more
Last updated: 7 hours ago • Promoted • New!
Linux Technical Lead
HashRoot • Kerala, India, India
Job Title : Linux Technical Lead – Server Administration, Web Hosting & Data Center Operations.We are seeking an experienced Linux Technical Lead to oversee and optimize our end-to-end infrastructur...Show more
Last updated: 7 days ago • Promoted
Email Delivery & Infrastructure Specialist
graph8 • mount, kerala, in
You will be responsible for the stability of a high-scale outbound engine sending 100,000+ emails daily across many domains, where deliverability is no longer marketing ops but true infrastructure....Show more
Last updated: 7 hours ago • Promoted • New!
Full Stack Engineer | FINJO I971
Omni Recruit Private Limited • mount, kerala, in
We are seeking a Full Stack Engineer with strong experience in Python (FastAPI), PostgreSQL, React, GitHub, and Docker.The ideal candidate should have prior experience in a product company and be f...Show more
Last updated: 7 hours ago • Promoted • New!
Sr, Functional Consultant - Microsoft Dynamics Business Central
Workfall • mount, kerala, in
We are seeking a highly skilled.Functional Consultant – Microsoft Dynamics Business Central.The role involves managing end-to-end ERP implementation projects, with a strong focus on the Finance mod...Show more
Last updated: 7 hours ago • Promoted • New!
Software Engineer – Distributed Systems & Modern Web Technologies
Xcitium • mount, kerala, in
Xcitium is rapidly scaling its engineering team and looking for.This is an opportunity to work on complex, large-scale, high-availability distributed systems while shaping the next generation of Xc...Show more
Last updated: 7 hours ago • Promoted • New!
SAP Digital Manufacturing Cloud (DMC) Consultant
Hexad Infosoft IN • mount, kerala, in
Job Title : SAP Digital Manufacturing Cloud (DMC) Consultant.We are looking for a highly skilled and motivated.SAP Digital Manufacturing Cloud (SAP DMC) Consultant.
The ideal candidate will have stro...Show more
Last updated: 7 hours ago • Promoted • New!
Senior Data Engineer
American Inference • Kerala, India, India
Please apply directly through for this position.We kindly request that candidates refrain from contacting company officials via email or messages regarding this role.
We are an AI and Data Consulti...Show more
Last updated: 22 days ago • Promoted
Azure Cloud Architect
Cozzera • mount, kerala, in
Job Title : Azure Cloud Architect.The ideal candidate should have deep technical knowledge of Azure services, performance engineering, distributed systems, and modern.
Design and architect scalable, ...Show more