Technical Customer Success Manager

About Akto

Akto is an early-stage, high-growth cybersecurity startup backed by Accel and leading venture investors. We pioneered API Security and are now defining a new category : Agentic Security – protecting AI agents, MCP servers, and enterprises adopting AI. Our customers include Fortune 100 banks, fintechs, and global enterprises.

We move fast, set ambitious goals, and are building a world-class team to shape the future of security in the AI era.

It's an early stage AI Agent security company in b2b enterprise saas space. It's seed funded by Accel and Alumni ventures.

Role Overview

We’re looking for a proactive and strategic Customer Success Manager (CSM) to own and drive adoption, engagement, and retention across enterprise customers in the Asia region. You’ll partner closely with CISOs, AppSec, and platform engineering teams to ensure success with Akto’s platform and help grow strategic accounts.

This is an ideal role for someone who thrives in customer-facing enterprise environments, understands the nuances of post-sales in cybersecurity or SaaS, and can translate technical value into business outcomes.

Key Responsibilities

Technical Onboarding & Adoption

Lead hands-on onboarding and implementation for new enterprise customers.

Work directly with customer engineering teams to :

Configure API discovery, traffic analysis, and agent monitoring.

Enable production-grade deployments.

Drive time-to-value and ensure customers see measurable security ROI.

Conduct deep-dive technical enablement sessions for security and platform teams.

Account Management & Growth

Serve as the trusted advisor to CISOs and AppSec leaders across assigned accounts.

Drive renewals, upsells, and multi-year expansion strategies in partnership with Sales.

Conduct quarterly business reviews (QBRs) with key stakeholders.

Customer Advocacy & Experience

Own overall customer health metrics : usage, satisfaction, and retention.

Anticipate risks to customer success and proactively address them.

Collect product feedback and relay insights to Product & Engineering teams.

Cross-functional Collaboration

Work cross-functionally with Sales, Product, and Engineering to deliver customer outcomes.

Contribute to playbooks and processes.

Qualifications

3 most critical requirements from the job :

Roll up the sleeves and get things done attitude. This is not a “work-life balance” job.

Figure things out mindset – you must be resourceful and self-driven.

Ambitious, diligent and smart.

Technical Understanding

Agentic Security

Understanding of agentic AI behavior and autonomous actions

Awareness of prompt injection, jailbreaks, and model misuse threats

Ability to guide customers on secure agent tool-use and action policies

Identifying abnormal or unsafe agent activity

Collaborating with security, cloud, or AI teams on agent-related incidents

API & Cloud Security

Webhook configuration and signature validation

Secure API integration patterns (mTLS, token rotation, IP allowlists)

Familiarity with OWASP API Security Top 10

Basic Kubernetes and container security awareness (network policies, secrets)

Understanding cloud security basics (IAM roles, least privilege, VPCs, key storage)

API Fundamentals

Reading and interpreting REST API documentation

Understanding JSON structures and payload formats

Using Postman, Swagger / OpenAPI, or similar tools

Troubleshooting authentication issues (OAuth2, API keys, JWT)

Analyzing HTTP 4xx / 5xx errors

Knowledge of API rate limits, throttling, and retries

Rest

4–5 years of experience in Technical Customer Success / Solutions Engineering / Implementation, preferably in B2B SaaS / cybersecurity / enterprise tech

Ability to juggle multiple initiatives

Strong stakeholder management : Proven ability to engage with senior executives (CISO, VP Security, AppSec)

Track record of high customer satisfaction and renewals in enterprise environments

What we offer

Opportunity to own and shape marketing in a high-growth startup.

Exposure to enterprise clients and cutting-edge technology.

Collaborative, fast-moving, and ambitious team culture.