Customer Relationship Management (CRM)

Housiey is seeking a dynamic and customer-centric CRM Executive to enhance client relationships and ensure a seamless post-sales experience. The ideal candidate will be responsible for managing customer interactions, coordinating site visits, and fostering long-term relationships to drive customer satisfaction and referrals.

Key Responsibilities :

Maintain and manage booking data with accuracy and efficiency.

Engage with clients through professional communication, congratulating them on their property bookings.

Coordinate and schedule site visits, ensuring a seamless and personalized experience.

Facilitate client visits by providing welcome kits / hampers and addressing their queries.

Cultivate strong client relationships by offering consistent post-sales support.

Solicit referrals from satisfied clients to generate new business opportunities.

Ensure timely resolution of client concerns by liaising with internal teams.