Customer Service Executive (Night Shift)

Responsibilities :

• Respond to customer inquiries through various communication channels in a timely and professional manner
• Resolve customer issues effectively and ensure a high level of satisfaction
• Handle escalations and provide appropriate solutions to complex problems
• Offer detailed product support and guidance to customers
• Track customer feedback and report insights for continuous improvement
• Suggest and implement process improvements to enhance service quality and efficiency
• Collaborate with cross-functional teams to address customer needs and operational challenges
• Maintain accurate records of customer interactions and resolutions
• Mentor and support new team members to ensure smooth onboarding and consistent service delivery
• Share ideas and best practices to improve the overall customer experience

Skills Required

Inbound Process, Customer Handling, Chat Process, Customer Support, Customer Service