Parent Relation Officer (PRO) needed for an upcoming CBSE school in Bharuch

Job Description

Parent Relation Officer (PRO) needed in an Upcoming CBSE school in Bharuch, Gujarat .

Note - Immediate joining needed.

Key Responsibilities

Fields incoming enquiries from prospective families, collect and capture their data into the student management system effectively and accurately

Build effective, supportive and professional relationships with families to promote School’s Amazing Learning and support prospective families in identifying their school choice options

Ensure all incoming enquiries from prospective families are attended promptly, effectively and professionally according to protocols and best practices

Engage positively with prospective families while providing accurate and relevant information and guidance that will convert to appointments and ultimately enrolment in respective school of choice

Effectively managing workloads in a fast-paced environment

Effectively work as a team to plan, coordinate and execute effective inbound and outbound campaign that promotes high conversion rate

Proactively provide feedback to ensure effective communication strategies, positive customer experience, and higher conversion

Abilities and Skills

Knowledge and understanding of primary and secondary school environment and admissions process, is an added advantage

Ability to understand, apply and use a variety of software applications, including sound knowledge of standard computing tools including Microsoft Office applications, on-line databases, email, and web-based research tools.

Ability to manage social media is an added advantage

Experience in an urban school with students of various racial, ethnic and socioeconomic backgrounds, preferred

Effective analytical, critical thinking, writing and verbal communication skills

Required Qualifications

Bachelor’s degree from an accredited college or university

Minimum 2-3 years’ experience in sales and / or customer service environment

Strong proficiency in English and Marathi(Written & Spoken)

Local candidates needed.

Only shortlisted candidates will be contacted.

Background verification will be conducted for selected candidate.

Requirements

PRO