Lead Site Reliability Engineer

Key Responsibilities :

• Execute on the Incident, Change Management, Problem Management processes
• Building and supporting reliable applications that meet development and maintenance requirements.
• Provide consultation and direct technical support on life cycle planning, problem management, integration, and systems programming
• Ensure platform performance and availability meet enterprise objectives through monitoring, timely service restoration, and tuning
• Constantly working to improve and implement automation of applications tasks
• Providing technical support for systems / platforms according to application SLA's.
• Responsible for designing and developing resiliency in the application code, troubleshooting incidents, engaging with squads to address failure patterns, and participating in incident management
• Brings strong troubleshooting ability
• Leads triage or contributes to a logical fashion
• Focus on resolving issues before they become incidents
• Identify and articulate severity of impacts using provided monitoring tools and escalate as needed
• Able to understand architecture and design of applications and identify or narrow focus for an incident based on symptoms
• Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problems
• Monitor, manage, and tune platforms to ensure expected availability and performance levels are achieved
• Identify gaps in monitoring or documentation and reaches out to appropriate teams to fill those gaps
• Implement changes to platforms with minimal impact on the business by following enterprise standards and procedures
• Design and document enterprise standards and procedures

Minimum Qualifications :

Technical competencies :

Behavioral Competencies :

Preferred Qualifications :

ID-DELSV01