Customer Support Executive

This job is provided by apna.co Customer Support Executive

Location : Turbhe, Navi Mumbai

Employment Type : Full-Time

Compensation

Experienced : 24,000 In-hand / 28,500 CTC

Fresher : 18,000 In-hand / 22,000 CTC

Freshers : Eligible

Shift Details

Male : Rotational (24x7)

Female : Day Shift (Any 9 hours till 9 : 00 PM)

Weekly Off : 1 Rotational

Eligibility

Freshers or candidates with a minimum of 6 months of customer service experience.

Must clear the Versant Test (Minimum Score : 4).

Job Summary

The Customer Support Executive will be responsible for handling customer interactions through calls, chats, and emails. The role involves providing accurate information regarding bookings, flight schedules, and airline policies while ensuring timely resolution and maintaining service quality standards.

Key Responsibilities

Manage customer queries via calls

Provide accurate and timely information related to bookings, schedules, and airline policies.

Handle inbound and outbound customer interactions with professionalism.

Escalate complex or unresolved issues to the relevant team.

Support back-office operations including documentation and follow-ups.

Maintain service quality standards and ensure customer satisfaction.

Skills Required

Documentation, Customer Service