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Opentext - The Information Company

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

The Opportunity

This role would be part of the Managed Services team and is responsible for Application Management, Support and Maintenance, and Developing new applications or functionalities based on customer requirements. Application Management and Support involves day-to-day application administration and support function. Support would be both proactive as well as reactive based on whether the engineer is action on a tip off from an alert, or from a manual observation, or from a customer ticket. Application Maintenance involves developing fixes for defects in code.

You Are Great At

Providing Application Support for Opentext AppWorks (formerly Process Suite)

Software maintenance for applications written and running on top of AppWorks or Process Suite

Proficiency and solid understanding of either Linux or the Windows operating system

Preferably worked on application support and / or application maintenance projects for Opentext AppWorks or Process Suite

Experience working in an ITIL, ISO27001, SOC etc., standards environment is a definite plus

▪ BPM Tools : OpenText Appworks (Cordys).

▪ Languages : Core Java.

▪ Frameworks : SOAP, WSDL, XML

▪ DBMS Technologies : MS-SQL-2012, My-SQL.

▪ Web Technologies : HTML, Angular JS, JavaScript.

▪ IDEs : Eclipse

What It Takes

Experience : 8+ years

Below are the key requirements & responsibility areas for this role –

Provide Support for applications developed on AppWorks or Process Suite

Work in shifts – morning and afternoon (mandatory), night (optional only for P1 incident support if required) and regular on rotation basis

Application maintenance : developing code fixes on top of AppWorks or Process Suite

Document resolutions for incidents, problems in the ticketing system, knowledge sharing platform, known error db etc.

Manage and maintain application, system configurations in a CMDB

Manage and maintain artefacts like design documents, deployment diagrams etc.

Good oral and written communication skills for conversations with customer side technical / functional personnel on incidents, problems, changes etc.

Well acquainted change management procedures, and capable of change engineering with ability to develop clear and detailed documentation around the changes

Understand escalations, impending failures and / or impending escalations alert the management and lead the team effectively on technical topics

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact accommodationrequests@opentext.com.