Service Delivery Manager

Join Envalior

Are you passionate about pioneering change in a constantly evolving environment At Envalior, we are seeking a talented Service Delivery Manager to join our dynamic team.

At Envalior, the future of high-performance materials isn&apost just being shaped; it&aposs being pioneered. A belief in fostering an environment where every voice is heard and ideas are valued is integral to our culture. Empowerment is the driving force behind our pioneering spirit, allowing our teams to take initiative, explore new solutions, and revel in the thrill of constant innovation.

Join us and be a part of a team committed to making a positive impact—where safety.

IMAGINE THE FUTURE WITH ENVALIOR

A Service Delivery Manager (SDM) is responsible for overseeing the delivery of a services, ensuring they are efficient, meet expectations, and align with business objectives. This role acts as a bridge between providers, internal teams, and vendors, managing relationships, monitoring performance against service level agreements (SLAs), and driving continuous improvement

Requirements

• Ensuring Service Delivery :

Overseeing the entire service delivery process, from initiation to completion, ensuring

services are delivered on time, within budget, and to the required quality standards

Building and maintaining strong relationships with the service provider , acting as a

primary point of contact for service-related matters.

Managing budgets associated with service delivery, ensuring resources are utilized

effectively and costs are controlled.

Developing and implementing SAM strategies aligned with business objectives, including defining policies, processes, and procedures for software asset management.

Software Inventory Management

Maintaining an accurate and up-to-date inventory of all software assets, including licenses, subscriptions, and associated contracts.

License Management

Ensuring compliance with software licensing agreements, managing license entitlements, and optimizing license usage to avoid overspending and potential audit risks.

Customer Relationship Management

Acting as the primary point of contact for clients regarding IAM services, managing expectations, and addressing inquiries or escalations.

Leading the resolution of critical incidents and problems related to IAM, coordinating with relevant teams like HR

Process Improvement

Identifying opportunities to optimize IAM processes, enhancing efficiency, and improving the overall customer experience.

Developing and implementing a CMDB strategy

CMDB Implementation And Maintenance

Overseeing the implementation of the CMDB, ensuring it&aposs populated with accurate and up-to-date information, and managing its ongoing maintenance and updates.

Integrating the CMDB with other ITSM processes, such as incident management, problem management, change management, and asset management, to ensure seamless data flow and process execution.

Implementing measures to ensure the accuracy, completeness, and consistency of data within the CMDB through regular audits, validation checks, and data quality reporting.

The Ideal Candidate

Managing client expectations, maintaining service quality, aligning team efforts, and balancing resources while

adhering to budgets.

Benefits

WHY ENVALIOR

Competitive Compensation

Join us at Envalior and enjoy competitive compensation packages, inclusive of a global bonus program and individual performance bonuses, ensuring your hard work is recognized and rewarded.

Comprehensive Benefits

Your well-being matters to us. At Envalior, we provide an array of benefits supporting your financial security, health, and overall well-being. This includes retirement plans, health programs, life insurance, and comprehensive medical care.

Work-Life Balance & Flexibility

Maintain a healthy balance between work and personal life with Envalior&aposs commitment to supporting your schedule.

Training & Development Opportunities

At Envalior, your growth matters. We encourage and invest in your professional and personal development. We support our employees in their growth and personal development through ongoing investment in their knowledge and skills via training, coaching, and mentoring.

Diversity & Inclusion

At Envalior, our people drive our success, so it&aposs only right that we provide a diverse and inclusive working environment and foster a culture of belonging, openness, and respect. We value diversity as a cornerstone of our success. We are committed to nurturing and empowering every individual to reach their full potential.

APPLY NOW!

Ready to pioneer change with Envalior Join us in our mission to drive innovation, sustainability, and excellence. Apply today and become a part of our transformative journey towards a more sustainable future.

Submit your application online by sending your CV and motivation letter in English through our career portal. If you have any questions, feel free to connect directly with our recruiter at [HIDDEN TEXT].

Envalior is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you need assistance or an accommodation due to a disability, you may contact us at [HIDDEN TEXT].

OUR HERITAGE

With a combined heritage of over 100 years, Envalior brings together two established global materials players : DSM Engineering Materials and LANXESS High Performance Materials. Our unique combined portfolio of longstanding material-, application-, and design expertise enables our customers to develop and launch sustainable future-proof designs. Envalior is the brand new materials powerhouse that was Launched in early 2023.

We aim to be a global leader in sustainable and high-performance engineering materials. We imagine the future by shaping the world of today and tomorrow. We&aposre conscious that this is both a privilege and a responsibility - so, when we imagine the future, we&aposre guided by our key values to help us create a better world.

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Skills Required

Client Relationship Management, Service Delivery, Budget Management, Process Improvement, Strategic Planning, License Management, Incident Management, Problem Management