Customer Success Manager
Karixmumbai, maharashtra, in3 days ago
Job description4-6 years of experience in account management, customer success, or business development, preferably in a CPaaS / SaaS environment. Proven success in managing and growing relationships with enterprise clients. Proven track record of exceeding growth targets and driving revenue. High business acumen with experience across multiple industry verticals. Self-starter with a proactive attitude, capable of working in a fast-paced, dynamic environment. Strong presentation, negotiation, and interpersonal skills. We thought you would never ask! We offer all the usual stuff : competitive salary, flexible working hours, and challenging product culture but the real perks are : Challenging and fun work environment solving meaningful real-life business problems - you will never have a boring day at the office. World-class team that loves solving tough problems and have a bias for action. Karix is an equal-opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status.
Job Role : Customer Success Manager
L ocation : Mumbai
Role Summary : You will play a pivotal role in ensuring our enterprise customers achieve maximum product value and satisfaction. Your primary focus will be on the customer’s transition from sales prospect to active product user. You'll enhance customer retention and boost their lifetime value by proactively addressing challenges, creating tailored solutions, and identifying upsell opportunities.
What you'll be responsible for?
- POC and Onboarding of New Customers :
- Prioritize successful onboarding to ensure clients quickly grasp essential features.
- Facilitate a smooth transition from sales to product adoption.
- Monitoring Customer Health Metrics :
- Continuously track client progress along their customer journey.
- Identify upsell opportunities and address churn risks promptly.
- Ensure timely deliverables from the product to the customer.
- Collaborating Across Departments :
- Work closely with ops, development, sales, finance, and other teams to solve client issues.
- Balance client requests with organizational resources.
- Voice of the customer :
- Identify new customer problems for feedback to the product team
What you'd have?
Why join us?
Create a job alert for this search
Customer Manager • mumbai, maharashtra, in
Related jobs
)
- Promoted
Customer Success Manager
gnani.aiNavi Mumbai, Maharashtra, India We are looking for a Customer Success Manager who can farm into existing accounts, provide ongoing support to our clients and network with them.
The candidate should carry a Revenue target for upsel...Show moreLast updated: 3 days ago
- Promoted
Customer Success Manager
Wayground (formerly Quizizz)mumbai city, maharashtra, in This Customer Success Manager role focuses on partnering with K-12 schools across the U.It’s a high-scale position managing a large volume of accounts, each with a varying Annual Recurring Revenue ...Show moreLast updated: 18 days ago
- Promoted
AVP Customer Success & Operations
TalentGumKalyan-Dombivli, IN TalentGum is one of India’s fastest-growing online learning platforms for extracurricular activities for children aged 5–14 years.
We offer world-class programs across music, dance, chess, speech, a...Show moreLast updated: 2 days ago
- Promoted
SAP SuccessFactors - Succession and Development
Tata Consultancy ServicesKalyan-Dombivli, IN Skill - Digital : SAP SuccessFactors - Succession and Development.Years of experience - 8 - 12 years.To implement the standard functionalities and features of WFA with design, build and configure t...Show moreLast updated: 12 days ago
- Promoted
- New!
Head of Customer Success
Primesoft IncKalyan-Dombivli, IN A leading OTT software platform for Tier 1 media, sports and entertainment.The company has scaled to 300+ global colleagues over the past four years, and serves global customers as diverse as the N...Show moreLast updated: 19 hours ago
- Promoted
Exponentia.ai - Customer Success Manager
exponentia.aiMumbai, India Location - Mumbai Role Overview : Customer Success Manager - As a Customer Success Manager at Exponentia.You will act as the primary point of contact for o...Show moreLast updated: 30+ days ago
- Promoted
- New!
Customer Success Manager
PinnacleUMumbai, Maharashtra, India Position : Customer Success Manager Location : Navi Mumbai ️ Working Days : Monday- Friday Experience Required : 3+ years Client : Voice enabled chat bot software Salary : Upto 25 LPA Key Responsibiliti...Show moreLast updated: less than 1 hour ago
- Promoted
Customer Success Intern
Intervue.ioThane, IN At Intervue, we want to change how the world interviews forever.Intervue is an on-demand tech interview platform that streamlines hiring for engineering roles by outsourcing live interviews with re...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Associate
BHIVE WorkspaceBandra, Maharashtra, India We are seeking a motivated and detail-oriented.This is an excellent opportunity for a fresh graduate to gain hands-on experience in client relationship management, customer engagement, and retentio...Show moreLast updated: 30+ days ago
- Promoted
Energy Exemplar - Senior Manager - Customer Success
ENERGY EXEMPLAR INDIA PRIVATE LIMITEDInternational, India Description : This role also requires strong external engagement, representing Energy Exemplar as a thought leader at industry events, government forums, and conferences across t...Show moreLast updated: 26 days ago
- Promoted
Customer Success Manager
KarixMumbai, Maharashtra, India You will play a pivotal role in ensuring our enterprise customers achieve maximum product value and satisfaction.Your primary focus will be on the customer’s transition from sales prospect to activ...Show moreLast updated: 3 days ago
- Promoted
AI Customer Success Lead
noonThane, IN We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric.
Our mission is to deliver to every door ever...Show moreLast updated: 10 days ago
- Promoted
Customer Success Manager
GleantapKalyan-Dombivli, IN Gleantap is an intelligent customer experience platform for fitness & wellness clubs, enabling them to enhance sales & marketing efforts through data-driven campaigns.
Businesses can utilize context...Show moreLast updated: 1 day ago
- Promoted
Associate Manager - Customer Success - AdTech / B2B SaaS
CREWKARMA NETWORKS PRIVATE LIMITEDMumbai, India Roles & Responsibilities As an Associate Manager - Customer Success, you are someone who comes with2-3 years of Account Management / Business Development / problem s...Show moreLast updated: 13 days ago
- Promoted
- New!
Customer Success Manager
Total CollectR Virtual Collector & Debt NegotiatorKalyan-Dombivli, IN We're a fast growing SaaS company on the hunt for an experienced Customer Success Manager who can help us build our Customer Success Department from the ground up.
That means we're looking for build...Show moreLast updated: 19 hours ago
- Promoted
Customer Success Manager (Diversity Hiring)
CtrlS DatacentersMumbai, Maharashtra, India The ideal candidate will have impeccable relational skills and can create win / win environments for all parties that she (Diversity Hiring) works with.
Conducts thorough customer research.Work closel...Show moreLast updated: 4 days ago
- Promoted
Associate Manager - Customer Success
Media.netMumbai, Maharashtra, India As an Associate Manager - Customer Success, you are someone who comes with 2-3 years of Account Management / Business Development / problem solving / hustling experience in a high growth internet star...Show moreLast updated: 17 days ago
- Promoted
B2B SaaS - PLG Customer Success Specialist
Flowace.aiKalyan-Dombivli, IN PLG Customer Success Specialist | Flowace.B2B SaaS (Product-Led Growth environment preferred).We help organizations go beyond timesheets — enabling leaders to get real visibility into how work gets...Show moreLast updated: 1 day ago