HR Shared Services / ZCS Associate - I

Job Title : HR Shared Services / ZCS Associate – I

Department : HR Shared Services (Zoetis Colleague Services)

Job Type : Full-Time

Location : Santacruz, Mumbai, Maharashtra

Job Description

As a part of the HR Shared Services team (known as Zoetis Colleague Services) in India, the HR Shared Services / ZCS Associate – I is responsible for performing general Human Resources-related tasks in a shared service environment supporting multiple countries around the globe.

In this role, the ZCS Associate will provide a professional administrative service to colleagues across a broad range of HR queries and processes. This includes support with transaction processing in Workday, inquiry resolution, assisting in payroll management, and delivering general customer service to Zoetis colleagues globally through multiple channels, including phone, ServiceNow (ticketing system), and email.

We are looking for a motivated and detail-oriented individual who will create a positive experience for all our colleagues.

Global Payroll Management experience is a must.

Responsibilities

• Process HR transactions in Workday as requested, including onboarding, offboarding, and employee lifecycle changes
• Own and execute the talent acquisition operations process from posting through onboarding for assigned requisitions
• Manage payroll delivery for assigned markets by partnering with payroll vendors to ensure timely and accurate execution each month
• Document all cases in the case management application (ServiceNow)
• Escalate client service issues to the appropriate party as required
• Leverage knowledge management solutions and SOPs to complete inquiries and transactions
• Ensure consistent application of HR policies and compliance with state, federal, and / or country-specific laws and practices
• Provide inputs on opportunities for process improvement and actively participate in projects aimed at enhancing the Zoetis Colleague Services knowledge base
• Support change management programs, colleague engagement, and cultural initiatives
• Develop a sound understanding of ZCS operations and Zoetis organizational structure
• Work to meet expected service levels and business performance goals
• Participate in scheduled and ad hoc training to improve HR and business acumen
• Maintain a proactive and collaborative approach with internal / external customers, HR colleagues, and stakeholders to ensure timely and professional service delivery

Qualifications (Training, Education & Prior Experience)

Other Requirements

Skills Required

Hrms, Workday