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Backend Sales Support / Sales Coordinator

ConfidentialKolkata, Mumbai

9 days ago

Job description

Key Responsibilities :

Customer / PoSP Query Management :

Attend calls from customers and PoSPs, addressing their queries and requirements promptly.

Provide accurate information regarding products, services, and processes.

Sales Data Management :

Gather relevant sales information from customers and PoSPs and present it in an easily readable and organized format.

Ensure that all sales data is updated in the system for tracking and reporting purposes.

Customer / PoSP Follow-up :

Follow up with customers and PoSPs to ensure they are satisfied with the products they have received and that their issues are resolved.

Track customer and PoSP satisfaction and escalate issues to relevant teams when necessary.

Sales Monitoring :

Monitor the performance of salespersons to ensure they are on track with their sales goals and targets.

Collaborate with the sales team to ensure that necessary adjustments are made to meet business objectives.

Reporting & Data Sharing :

Provide necessary data or reports to the sales team, offering insights into sales performance and customer feedback.

Share relevant updates and information with the sales team to help improve performance and achieve targets.

Appointment Scheduling :

Schedule appointments and meetings between clients, PoSPs, and the sales team as needed.

Coordinate schedules to ensure that meetings are efficient and productive.

Skills Required

Customer Service, Query Resolution, Sales Support, Reporting, Scheduling

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Sales Coordinator • Kolkata, Mumbai

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