Retail Food Service Training Coordinator

About Amadora

Amadora Ice Cream is a fast-growing premium QSR ice cream brand built on product excellence and memorable store experiences. As we expand, we’re looking for a QSR Trainer who can shape frontline skills, strengthen store culture, and ensure every customer gets the Amadora experience—consistently across outlets.

Role Summary

The QSR Trainer will be responsible for training, coaching, and certifying store teams across Amadora outlets. This is a hands-on, on-the-floor role focused on service standards, product SOPs, hygiene, and operational excellence . You will work closely with Operations and HR to build capability in new and existing teams, support new store launches, and drive performance through training.

Key Responsibilities1. Training Delivery (Frontline & Store Leaders)

• Conduct structured training for Scooping Crew, Counter Staff, Shift Leads, Store Managers , and new joiners.
• Train teams on :
• Customer service & sales scripts
• Scooping / product handling standards
• Upselling, sampling, and order conversion
• Speed of service and queue management
• Grooming, hygiene, and store discipline
• Deliver refresher programs for existing teams to improve consistency.

2. Product & SOP Excellence

3. New Store Launch Support

4. Coaching & Performance Improvement

5. Training Tracking & Reporting

Skills & Experience We’re Looking For

Nice to Have

Location & Work Setup

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