Able to write medium to complex SQL and handle complex Change Requests.Has a solid understanding of the underlying business logic through reviewing People Code, SQR, and PS Query.Develop and maintain low to medium complexity queries, including table joins, as well as insert and delete statements.Able to read and interpret log files and source code.Provide appropriate case closure documentation and recognize incident trends through root cause analysis to enable permanent resolution.Offer guidance to end users on the use of applications and have experience working in a fast-paced, dynamic environment.Experience working with ServiceNow to manage and handle tickets efficientlyGood understanding of Integrations and MessagingOther Knowledge, Skills, and Abilities :
- Strong verbal and written communication skills, with the ability to document issue resolution in business terminology.
- Able to communicate effectively with employees at all levels of the organization and possess excellent interpersonal skills.
Skills Required
Servicenow, Sqr, Ps Query, Peoplecode, Sql