Senior Associate - Property and Casualty Insurance / Claims

ConfidentialCochin / Kochi / Ernakulam

30+ days ago

Job description

Black And White Business Solutions is seeking a highly skilled Senior Associate specializing in Property and Casualty Insurance / Claims . The ideal candidate will possess strong problem-solving and organizational skills, coupled with an exceptional commitment to customer service. This role is crucial for operating a variety of client systems, performing complex tasks, and proactively finding solutions to meet client needs in a dynamic environment.

Must-Have Skills

Problem-solving skills : Possessing an investigative, analytical, and detail-oriented nature to identify and resolve complex issues efficiently.
Organizational skills : Ability to multi-task effectively , establish priorities, complete tasks / assignments in a timely manner, and strictly comply with process requirements.
Exceptional commitment to customer service : A strong dedication to providing outstanding service and ensuring high levels of client satisfaction.
Interpersonal Skills : Demonstrates solid relationship-building skills by being approachable, responsive, and proactive in interactions with colleagues and clients.
Should demonstrate collaborative working : Ability to work effectively as part of a team, contributing to a cohesive and supportive environment.
Communication : Communicates orally and in writing clearly, concisely, and professionally. No Mother Tongue Influence (MTI) , able to articulate thoughts clearly and effectively while on calls.
Attitude : Exhibiting a positive mindset , maturity, and friendly behavior in all professional interactions.
Flexibility : Should be flexible with shifts , particularly in adapting to US shift timings.

Good to Have Skills

Experience in International commercial insurance for Property and Casualty claims / insurance .

Roles and Responsibilities

Operates a variety of client systems and performs complex tasks and activities without supervision , strictly adhering to information security policies, procedures, and guidelines.

Consistently meets and exceeds client performance standards , contributing to overall service excellence.

Interacts with co-workers and supervisors to audit and troubleshoot issues, ensuring client needs are met in a timely and accurate manner.

Takes initiative to find solutions and works effectively as a member of the team , contributing positively to group objectives.

Develops and implements procedures to consistently meet quality, quantity, and timeliness standards in all operational activities.

Composes clear, polite, and well-organized emails to communicate effectively with clients. Anticipates client needs proactively and takes initiative to address them.

Coaches less-experienced staff in learning complex procedures and gaining essential insurance knowledge, fostering team growth.

Analyzes the root cause of processing problems and keeps the team, supervisor, and client well-informed of identified issues and their proposed solutions.

Qualification

Any Graduate and Above

CTC Range

4 LPA - 8 LPA (Lakhs Per Annum)

Notice Period

Immediate - 30 Days

Contact : Lakshmi PS HR Analyst Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Direct Number : 080-67432489 / WhatsApp : 7892150019 Email : [HIDDEN TEXT] | Website : www.blackwhite.in

Skills Required

Insurance Advisor, Problem-solving, Interpersonal Skills, Customer Services, Client Engagement, proactive monitoring

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Senior Associate • Cochin / Kochi / Ernakulam