Germin8 - Senior Technical Support Engineer - SQL

The Opportunity

Were looking for a Technical Support Engineer who will be the first line of defense in resolving technical challenges faced by our customers. Youll combine technical expertise, problem-solving skills, and excellent communication to troubleshoot issues, provide guidance, and ensure smooth usage of Joyfuls products.

Youll also contribute to Vibe Supportour approach to making every support interaction collaborative, empathetic, and Youll Do :

Customer Issue Resolution

• Act as the primary contact for customer-reported technical issues via email, chat, or calls
• Troubleshoot and resolve software, integration, and configuration problems
• Reproduce issues in test environments to identify root causes
• Escalate complex issues to engineering teams with clear documentation and reproduction steps

Product Knowledge & Guidance

Collaboration & Continuous Improvement

Monitoring & Proactive Support

At Joyful, our support engineers dont just answer ticketsthey create experiences that turn customers into advocates. If you love solving problems and making peoples day better, wed love to hear from you!

(ref : hirist.tech)

Skills Required

Nosql, Cloud Services, Web Applications, Gcp, Apis, Confluence, Troubleshooting, Jira, Azure, Sql, Aws