Technical Support Executive

Were seeking an experienced CPaaS Technical Support Engineer to provide exceptional technical support for our CPaaS platform. The ideal candidate will have a strong technical background in telecommunications cloud computing and software development as well as excellent problem-solving and communication skills.

Tasks

1. Technical Support : Provide technical support to customers via phone email chat or inperson resolving technical issues related to our CPaaS platform.

2. Troubleshooting : Troubleshoot technical issues using various tools and techniques including debugging logging and network protocol analysis.

3. CPaaS Platform Expertise : Develop and maintain expertise in our CPaaS platform including its architecture APIs and integration capabilities.

4. Telecom and Cloud Expertise : Stay up-to-date with the latest trends and technologies in telecommunications and cloud computing.

5. Documentation : Maintain accurate records of customer interactions technical issues and resolutions using our CRM and ticketing systems.

6. Collaboration : Collaborate with cross-functional teams including sales product development and QA to identify and resolve technical issues.

Requirements

1. Education : Bachelors degree in Computer Science Information Technology

Telecommunications or a related field.

2. Technical Skills : Strong technical background in telecommunications cloud computing and software development.

3. CPaaS Platform Experience : Experience with CPaaS platforms preferred.

4. Problem-Solving Skills : Excellent problem-solving skills with the ability to analyze complex technical issues.

5. Communication Skills : Excellent communication and interpersonal skills with the ability to communicate technical information to non-technical stakeholders.

Experience : 2 years of experience in technical support preferably in a CPaaS or telecommunications environment.

2. Cloud Platforms : Experience with cloud platforms such as AWS Azure or Google Cloud.

3. DevOps : Experience with DevOps practices and tools such as Jenkins Docker or Kubernetes.

4. Programming Skills : Familiarity with programming languages such as Python Java or C.

Key Skills

Access Control System,AutoCAD 3D,Database,Information Technology Sales,Maintenance Engineering,Marine Services

Employment Type : Employee

Experience : years

Vacancy : 1

Yearly Salary Salary : 300000 - 700000