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Senior Implementation Consultant

Senior Implementation Consultant

MyRemoteTeam IncAgra, IN
1 day ago
Job description

About Us

MyRemoteTeam, Inc is a fast-growing distributed workforce enabler, helping companies scale with top global talent. We empower businesses by providing world-class software engineers, operations support, and infrastructure to help them grow faster and better.

Job Title : Senior Implementation Consultant

Experience : 10 Years

Working Model : Remote

Shift : Night Shift

Responsibilities

  • Scope out projects and provide effort estimations and timelines in conjunction with sales and customer success managers(CSM).
  • Lead Discovery calls with customers and cross functional team.
  • Partners with CSMs to ensure successful delivery by leading technical project activities, including solution architecture design.
  • Serves as solution architect on moderate to complex projects requiring integration with multiple products.
  • Performs complex configuration, troubleshooting of Netomi’s solution(s).
  • Ensure Project / Process Documentation on the centralized repository.
  • Participates in reviews(as and when required) with the customers and provide guidance regarding best practices.
  • Collaborate with different teams for effective troubleshooting of customer issues during deployment & post deployment.
  • Leads business discussions regarding Netomi’s value proposition at different levels of customer organization.
  • Strong on data analytics and providing insights to the customer.
  • Focus on driving efficiency in project delivery through initiatives.
  • Analyse the customer health and create a plan to improve and Optimize the performance on AI Agent.

Requirements

  • Overall Experience >

    • 8-10 Years experience in Project Management preferably from a consulting organisation.

  • Should have spent at least 4 years for a SaaS based organisation conceptualising, designing and deploying the solution.
  • Articulate and possesses proficiency in client / stakeholder management.
  • Strong communication skills both written and verbal.
  • Ability to deliver under stressful condition.
  • Ability to interpret functional specifications and translate them into technical configurations.
  • Experience in implementation of SaaS product is a must.
  • Understand basics of SQL and relational databases.
  • Strong tool experience with JSON, Datadog, Postman, API Integrations.
  • Ability to set up custom fields, workflows, business rules, and automation triggers.
  • Familiarity with authentication methods such as OAuth, JWT, and API tools like Swagger, Zapier.
  • Hands-on experience configuring SaaS platforms (e.g., Salesforce, Zendesk, Netomi, HubSpot, Workday, or ServiceNow).
  • Basic proficiency in JavaScript, Python, or Node.js for customization or integration scripting.
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    Implementation Consultant • Agra, IN