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Application Support Engineer
JA Solutions India Private LimitedPune, Republic Of India, IN9 days ago
Job descriptionBachelor’s degree in Computer Science , Engineering , or related field. 1–4 years of hands-on experience in .NET application support or product support roles . Strong experience in debugging, troubleshooting, and production support . Good understanding of Microservices architecture and API integrations . Solid skills in OOPs, SQL, and design patterns . Experience working with Angular or React front-end applications. Familiarity with incident management tools (like JIRA, ServiceNow, or Zendesk). Strong communication and client-handling abilities for managing customer or product tickets effectively. Exposure to or active use of GenAI tools for automation, RCA, and ticket analysis. Experience in Ecommerce product environments . Knowledge of cloud services (Azure / AWS) and deployment pipelines. Familiarity with monitoring and logging tools like ELK, Splunk, or AppDynamics.
We’re Hiring : .NET Application Support Engineer (Remote)
Are you a problem-solver with a passion for debugging, troubleshooting, and ensuring seamless product performance?
📍 Location : Remote (Client based in Pune)
🏢 Company Type : Product-based (Ecommerce Domain)
💼 Employment Type : Full-time
🔧 What You’ll Do
- Provide L1 / L2 / L3 application support for production environments built on .NET and Microservices architecture.
- Debug, troubleshoot, and resolve complex application issues reported by internal teams or external clients.
- Manage and track support tickets using standard tools, ensuring timely resolution and high customer satisfaction.
- Perform root cause analysis and implement permanent fixes for recurring production issues.
- Collaborate with development and DevOps teams to ensure smooth product releases and patches.
- Utilize SQL for data validation, issue analysis, and performance optimization.
- Apply OOPs principles and design patterns while analyzing and improving system reliability.
- Support front-end components built with Angular or React .
- Use GenAI tools to enhance troubleshooting efficiency, automate analysis, and assist in issue documentation or RCA generation.
- Contribute to knowledge base documentation and share insights with the wider engineering and support teams.
🧠 What You’ll Need
⭐ Preferred Skills
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Application Support Engineer • Pune, Republic Of India, IN
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