Spanish Language Expert

What You'll Be Doing :

• Completes quality audits in accordance with current campaign guidelines. Uses designated tools to ensuretargets are met and turnaround times are adhered to with defined accuracy standards.
• Provides written and verbal feedback to leaders / operations / clients on quality scores with areas ofopportunities at agent, process and campaign level.
• Provides necessary feedback to operations or clients to ensure critical compliance and behavior issues arereported or escalated, including unethical actions.
• Assist Leaders with improving customer interactions, sharing feedback on calibration calls and provide input forrecommendations.
• Assists with routine and ad hoc requests. Supports projects and initiatives within the department.
• Maintains confidentiality of all reports, files, schedules, databases, and documents; as well as all customer andproprietary information.

What We Expect You To Have :

Skills Required

Outlook, Powerpoint, Excel, Ms Word