ServiceNow Human Resource Service Delivery (HRSD) Implementation Specialist
ConfidentialHyderabad / Secunderabad, Telangana, India11 days ago
Job description5 years minimum experience in ServiceNow with with hands on experience working with HRSD Master's degree OR Bachelor's degree and 5 years of HR IS experience Previous ServiceNow Human Resource Service Delivery (HRSD) experience ServiceNow HRSD Implementation Specialist Certification Prior experience working in a highly agile (Scrum) environment Familiarity with Jira and Service Management Strong project management and organizational skills, including effective delegation techniques, strong issue, and risk management experience, and strong intra-team coordination skills Experience working cross-functionally and building collaborative working relationships; interfacing effectively with stakeholders, operations, and management to resolve issues Ability to organize and schedule tasks, develop realistic action plans incorporating time constraints and task priorities Previous experience working in a highly collaborative and culturally diverse environment Understands the service requirements, data definition, data alignment efforts and business outcomes to be achieved
Roles & Responsibilities :
- Owns the development of business cases for ServiceNow HRSD enhancements
- Product Owner for all enhancements, break-fix and maintenance within the HRSD platform
- Elicits and analyzes requests identified by ServiceNow HRSD stakeholders and convert them into functional system requirements
- Communicates ServiceNow HRSD functional requirements by preparing the appropriate artifacts
- Builds, configures, and deploys ServiceNow HRSD functionality per Amgen Software Development Life Cycle (SDLC) standards and procedures
- Communicates and partners with ServiceNow HRSD stakeholders, ServiceNow technical team members, service providers, and suppliers
- Assists in the creation of ServiceNow HRSD test cases and provides support during test phases of the project lifecycle
- Participates in change or architecture review boards in reviewing proposed ServiceNow HRSD changes or solutions
- Attends, facilitates, and / or leads ServiceNow HRSD meetings of cross-functional collaborators and service provider groups
- Support the overall ServiceNow HRSD Service management and governance
Basic Qualifications and Experience :
Must Have Skills :
Skills Required
Agile, Scrum, Jira, Service Management
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Human Resource • Hyderabad / Secunderabad, Telangana, India