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Growth & Operations Manager

Growth & Operations Manager

Too Punjabi For You!Mangalore, IN
5 days ago
Job description

About the Role

TPFU Food and BiteBox Meals are rapidly growing meal-prep brands serving the Greater Toronto Area. We are expanding further and looking for a strong Growth & Operations Manager based in India to manage social media, customer support, performance tracking, website operations, and expansion. This role is for a high-ownership, multi-functional operator.

  • Location : Remote (India)
  • Reports to : Founder – TPFU & BiteBox
  • Hours of working : 3 PM Eastern Time to 12 AM Eastern Time

Key Responsibilities

1. Marketing & Social Media

  • Manage monthly content calendar for Instagram, YouTube, TikTok
  • Plan & execute ads on Meta + Google
  • Work with influencers & content creators
  • Track performance : reach, engagement, CAC, ROAS, CTR

    • 2. Customer Support Oversight

  • Oversee CS reps (WhatsApp, email, phone)
  • Resolve escalations & ensure fast response times
  • Monitor refunds, complaints, delays, delivery issues
  • Improve CS workflows & SOPs

    • 3. Business Operations & Tracking

  • Maintain daily dashboard : orders, refunds, complaints, delivery performance
  • Track meal production accuracy & packaging performance
  • Identify operational inefficiencies and recommend improvements
  • Daily coordination with delivery / logistics teams

    • 4. Website & Tech Management

  • Update Shopify banners, pricing, menus, offers
  • Run A / B tests on landing pages
  • Collaborate for feature updates
  • Track CRO metrics : funnel drop-off, cart abandonment, checkout rate

    • 5. Growth Strategy

  • Develop new customer acquisition ideas
  • Suggest retention strategies : loyalty, referrals, better onboarding
  • Manage subscription metrics : churn %, active users, renewal rates

    • 6. Expansion & Partnerships

  • Identify new partner opportunities for city expansion
  • Evaluate, shortlist, and coordinate initial conversations
  • Build playbooks for city-level launches
  • Track partner performance post-launch

    • 7. Finance & Reporting

  • Weekly P&L snapshots
  • Track food cost %, packaging cost %, delivery cost %
  • Monthly performance report for founder
  • Maintain budget sheets & marketing spend optimization

    • 8. Team Coordination

  • Manage small remote teams (support, editors, interns)
  • Assign weekly tasks & track completion
  • Document SOPs for every function

    • Candidate Requirements

  • 5–10 years experience in Marketing / Operations / Growth / Business Management
  • Strong with Google Sheets, Shopify basics, Meta Ads, Google Ads
  • Experience managing teams
  • Highly organized, operational thinker, fast executor
  • Strong English + communication skills
  • Experience in food tech / D2C preferred (not mandatory)
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    Operation Manager • Mangalore, IN

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