CX Solutions Engineer
Prudentica Consulting LLPtirunelveli, India13 days ago
Job descriptionProven experience working with Zoom Contact Center , NICE CXone , or similar CCaaS platforms. Strong understanding of telephony concepts , call routing , ACD , and IVR systems . Hands-on experience with API integrations and web services (REST / SOAP) . Familiarity with cloud environments such as AWS or Microsoft Azure . Excellent communication and problem-solving skills. NICE CXone Certified Professional Zoom Phone Certified Integrator Zoom Contact Center Certified Expert Experience with scripting or programming languages (e.g., JavaScript, Python) is an advantage. Understanding of CRM integrations (Salesforce, HubSpot, etc.) preferred. Work with global CX transformation projects across industries. Collaborate with a dynamic, cross-functional team of CX professionals. Continuous learning and certification support in leading CCaaS technologies. Competitive compensation and growth opportunities.
We are a leading Customer Experience (CX) solutions provider, specializing in delivering world-class cloud contact center implementations and managed services. Our team builds intelligent, scalable, and reliable CX workflows for global enterprises using platforms like NICE CXone and Zoom Contact Center .
We are expanding our professional services team and looking for talented Solutions Engineers passionate about designing impactful customer interaction experiences and driving successful deployments.
About the Role
As a Solutions Engineer , you will play a key role in designing, building, and deploying modern contact center solutions on NICE CXone and Zoom Contact Center. You’ll work closely with clients and internal stakeholders to understand business requirements, create efficient call flows, and ensure seamless solution delivery.
Key Responsibilities
- Design and implement call flows, IVRs, and routing logic on NICE CXone or Zoom Contact Center.
- Customize and integrate CX solutions to align with client objectives.
- Develop and optimize workflow automation scripts and API-based integrations .
- Collaborate with business stakeholders, developers, and QA teams to ensure high-quality deployments.
- Support user acceptance testing (UAT) and post-deployment issue resolution.
- Document configurations, technical designs, and implementation details.
Qualifications
Preferred Skills & Certifications
Certification in one or more of the following :
Why Join Us
Create a job alert for this search
Solution Engineer • tirunelveli, India
Related jobs
)
- Promoted
Unreal Engine C++ Programmer
ChainScript Labs Pvt. Ltd.Tenkasi, Tamil Nadu, India At ChainScript Labs, we innovate at the intersection of technology and imagination, specializing in AR / VR / XR, blockchain, and game development.
We’re shaping the metaverse by building hyper-realisti...Show moreLast updated: 21 days ago
- Promoted
Anaplan Solution Architect
ANP ConsultingThoothukudi, IN We’re seeking for an exceptional Anaplan Solution Architect to join our client dynamic team.This role is perfect for an experienced Anaplanner looking to make a big impact by enhancing and optimizi...Show moreLast updated: 30+ days ago
- Promoted
Cx Solutions Engineer
Prudentica Consulting LLPTirunelveli, Republic Of India, IN We are a leading Customer Experience (CX) solutions provider, specializing in delivering world-class cloud contact center implementations and managed services.
Our team builds intelligent, scalable,...Show moreLast updated: 13 days ago
- Promoted
Solutions Developer
Obrimo Technologiestirunelveli, tamil nadu, in We are seeking an experienced and dynamic.Senior IVR & Cloud Solutions Developer.The ideal candidate will have hands-on experience with IVR platforms and cloud technologies, leading development tea...Show moreLast updated: 22 days ago
- Promoted
Solutions Architect
T-Systems ICT India Pvt. Ltd.tirunelveli, tamil nadu, in Infrastructure Automation team.This role focuses on defining, implementing, and optimizing automated workflows, APIs, and blueprints that drive efficiency, scalability, and reliability across the e...Show moreLast updated: 1 day ago
- Promoted
CX Solutions Engineer
Prudentica Consulting LLPThoothukudi, IN We are a leading Customer Experience (CX) solutions provider, specializing in delivering world-class cloud contact center implementations and managed services.
Our team builds intelligent, scalable,...Show moreLast updated: 14 days ago
- Promoted
DevOps / Platform Engineer
iVedha Inc.Thoothukudi, IN Hiring a seasoned DevOps / Platform Engineer to drive automation, platform reliability, and robust.Design, deploy, and manage CI / CD pipelines and infrastructure automation, leveraging AI for.Implemen...Show moreLast updated: 30+ days ago
- Promoted
Solutions Architect
phDataThoothukudi, IN Join phData, a dynamic and innovative leader in the modern data stack.We partner with major cloud data platforms like Snowflake, AWS, Azure, GCP, Fivetran, Pinecone, Glean and dbt to deliver cuttin...Show moreLast updated: 30+ days ago
- Promoted
Enterprise Engineer
Estarta Solutionsthoothukudi, tamil nadu, in The role focuses on designing, implementing, and optimizing large-scale enterprise network infrastructures that enable secure, high-performing, and resilient business operations.As a key technical ...Show moreLast updated: 1 day ago
- Promoted
Principal Technical Engineer(Configurations)
Qinecsa Solutionstirunelveli, tamil nadu, in We are seeking a Principal Technical Engineer to develop and deploy client configurations for our flagship Qinecsa Vigilance Workbench signal detection platform.
The ideal candidate will be dynamic ...Show moreLast updated: 21 days ago
- Promoted
Solana Blockchain Engineer
GoQuantThoothukudi, IN SOLANA BLOCKCHAIN ENGINEER (RUST) (Paid).Job Title : Solana Blockchain Engineer - Smart Contracts & Settlement Infrastructure.
Company : GoQuant Technologies Inc.Smart Contract Development (60%).Desig...Show moreLast updated: 10 days ago
- Promoted
Commissioning and Support Engineer
GXCtirunelveli, tamil nadu, in GXC is a private wireless technology company focused on delivering secure, scalable, and highly reliable private 5G solutions for enterprises and critical industries.
By combining advanced radio acc...Show moreLast updated: 1 day ago
- Promoted
Solutions Architect
Reyikatirunelveli, India The successful candidate will be responsible for providing technical expertise and support to clients in designing and implementing effective technology solutions,.
NET-based applications, ensuring ...Show moreLast updated: 13 days ago
- Promoted
Senior Solutions Engineer
Zeotaptirunelveli, tamil nadu, in Founded in Berlin in 2014, Zeotap started with a mission to provide high-quality data to marketers.As we evolved, we recognized a greater challenge : helping brands create personalized, multi-channe...Show moreLast updated: 30+ days ago
- Promoted
Deployment Engineer
Avocatirunelveli, India Build, launch & optimize AI agents that power the next generation of home-service customer experiences.Avoca is the all-in-one AI lead-conversion platform.
Our technology boosts booking rates, slash...Show moreLast updated: 13 days ago
- Promoted
- New!
Advanced Solutions Engineer
ChargebeeThoothukudi, Tamil Nadu, India About Chargebee : Chargebee is the leading Revenue Growth Management (RGM) platform for subscription businesses.Thousands of companies at every stage of development — from startups to enterprises —...Show moreLast updated: 20 hours ago
- Promoted
Technical Solutions Manager
Neurones IT AsiaThoothukudi, IN The position includes the following key responsibilities : .Orchestrating delivery across multiple development teams, working for múltiple geographies.
Promoting alignment between Product and Tech tea...Show moreLast updated: 1 day ago
- Promoted
Emulation Engineer / Lead
eInfochips (An Arrow Company)Thoothukudi, IN Role : Emulation Engineer / Lead.Job Location : Noida, Chennai, Bangalore, Hyderabad, Ahmedabad.You must be having BS or MS in Electrical OR Electronics engineering.
Minimum 4+ Years of Emulation Expe...Show moreLast updated: 30+ days ago