Role OverviewThe IT Head will lead the overall technology strategy and digital infrastructure for‘Shree Hari’brand. This role will ensure smooth IT operations across manufacturing unit, retail stores, B2B channels, and e-commerce platforms, while driving digital transformation initiatives. A key focus will be on managing and streamline the SAP, POS and CRM system to improve data visibility, and enable growth.Key Responsibilities1.IT Strategy & Governance
- Define and execute the overall IT strategy aligned with business goals (retail, e-commerce, B2B, corporate and manufacturing unit).
- Establish IT policies, SOPs, security standards, and governance frameworks.
- Drive digital transformation initiatives to enhance efficiency and scalability.2.ERP & Business Systems Management
- Lead the implementation, customization, and continuous improvement of SAP, POS, CRM for finance, supply chain, sales and manufacturing.
- Ensure seamless integration of SAP with POS, CRM, e-commerce, and third-party platforms.
- Partner with vendors & consultants for system upgrades, support, and optimization.3.IT Infrastructure & Operations
- Oversee the company’s IT infrastructure (servers, network, cloud, cybersecurity).
- Ensure 24x7 uptime of critical applications including SAP, POS, e-commerce platforms.
- Implement IT security protocols, data backup, and disaster recovery systems.4.Retail & E-Commerce Technology Enablement
- Support omnichannel retail by ensuring POS system stability and real-time data flow.
- Drive technology initiatives for enhancing online customer experience & analytics.
- Enable store-level technology support for smooth sales and customer engagement.5.Data Analytics & Business Intelligence
- Develop dashboards and reporting frameworks to provide management with actionable insights.
- Promote data-driven decision-making across departments.
- Oversee data governance and accuracy in SAP and other systems.6.Vendor & Team Management
- Manage IT vendors, service providers, and consultants ensuring cost-effective solutions.
- Build and lead a skilled IT team; conduct regular training to improve technical capabilities.
- Evaluate and negotiate contracts for IT products and services.7.Compliance & Security
- Ensure compliance with data privacy and IT regulations .
- Implement cybersecurity measures to protect sensitive business and customer data.Key Skills & Competencies
- Strong knowledge of SAP ERP,POS,CRM (implementation, customization, integration).
- Proficiency in IT infrastructure, networking, cloud solutions, and cybersecurity.
- Understanding of retail, e-commerce, and B2B technology requirements.
- Vendor and project management expertise for large-scale IT rollouts.
- Strong leadership, problem-solving, and stakeholder management skills.Education & Experience
- B.Tech / B.E. in Computer Science / IT or equivalent; MBA in IT / Systems is a plus.
- 10–15+ years of progressive IT leadership experience, preferably in retail, lifestyle, jewellery, or manufacturing industries.
- Proven expertise in SAP ,POS and CRM management and support.If you are interested please share your resume @